When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success which is why we are seeking motivated individuals who are able to deliver best in class care at the onset of our customers journey with us. As a member of the ENT Implementation Team, you will partner with new clients to provide an effortless experience through first value. You will set the precedent for quality of communication, timely responses, in addition to the level of support they can expect to receive from Verizon Connect. In addition, Work assignments vary in complexity & require conceptualizing, reasoning & interpretation skills. Individuals in this role work independently & are responsible for driving continuous improvement in the Professional Services methodology, project management standards, operational processes & customer engagement throughout the customer journey in Deployment Services.

  • First point of contact post sale; ensuring the value proposition of Verizon Connect is delivered to the customer by aligning expectations and creating a comprehensive onboarding plan.
  • Ensure installations are scheduled and executed in a timely manner.
  • Utilize all resources, including paid resources such as field support technicians, to care for timely resolution.
  • Responsible for providing timely action on any customer escalations throughout onboarding period.
  • Validate proper product mix, ensuring hardware and software solutions are compatible with the client’s assets.
  • Responsible for building value in our customer training program and scheduling appropriate training/s in order to maximize the adoption of our services.
  • Accountable for the successful completion of deployment engagements inline with internal and customer-defined success criteria.
  • Collaborates and owns the communication with internal partners such as Sales, Support, Success and Finance.
  • Responsible for documenting all customer interactions in any applicable VZC systems to ensure transparency between customer and internal teams.
  • Implement core and ancillary products through a structured process to ensure smooth setup, client adoption, and an effortless client experience.
  • Monitor customer’s level of engagement through onboarding to document key levers and health reports.
  • Presenting project plans and status updates to external stakeholders and decision makers.
  • Proactively coordinate with cross-functional business partners to solve escalations and ensure efficient implementation of processes.

What we’re looking for...

You’ll need to have:

  • Bachelor's Degree in Business or applicable field or one or more years of work experience.
  • Fluency in Spanish (written and verbal).
  • One or more years of experience in the successful delivery of large scale implementation projects for Enterprise clients.

Even better if you have:

  • A strong sense of ownership, attention to detail, service orientation with the ability to identify and surface new process and product improvement opportunities.
  • A team leader mentality with proven experience leading cross-functional teams and projects.
  • Detailed understanding of the complexities associated with hardware and software solutions
  • Proficient in using productivity applications such as Google Suite, Slack, Salesforce, ERP systems and Microsoft Office.
  • Demonstrated success managing complex projects.
  • Demonstrated ability to effectively communicate to internal and external stakeholders with a focus on collaboration.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).