Coord-Account Svcs

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success which is why we are seeking motivated individuals who are able to deliver best in class care at the onset of our customers journey with us. As a member of the SMB Implementation Team, you will partner with new clients to provide an effortless experience through first value. You will set the precedent for quality of communication, timely responses, in addition to the level of support they can expect to receive from Verizon Connect.

• First point of contact post sale; ensuring the value proposition of Verizon Connect is delivered to the customer by aligning expectations and creating a comprehensive onboarding plan.
• Ensure installations are scheduled and executed in a timely manner.
• Utilize all resources, including paid resources such as field support technicians, to care for timely resolution.
• Responsible for providing timely action on any customer escalations throughout onboarding period.
• Validate proper product mix, ensuring hardware and software solutions are compatible with the client’s assets.
• Responsible for building value in our customer training program and scheduling appropriate training/s in order to maximize the adoption of our services.
• Accountable for the successful completion of deployment engagements inline with internal and customer-defined success criteria.
• Collaborates and owns the communication with internal partners such as Sales, Support, Success and Finance.
• Responsible for documenting all interactions in Salesforce and other VZC systems.

What we’re looking for...

You need to have:

• Bachelor’s degree in Business or one or more years of work experience.
• One or more years of experience in the successful delivery of implementation projects for SMB clients.

Even better if you have one or more of the following:

• Bachelor’s Degree in Business.
• One or more years of experience in an account management role (specifically SaaS related product/services).
• Knowledge of the complexities associated with hardware and software solutions.
• Moderate skill level using applications such as SalesForce.com, Microsoft Excel, Power Point, GSuite etc.
• Demonstrated success managing complex projects.
• Demonstrated ability to effectively communicate with internal and external stakeholders focused on collaboration.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).