MoveTheWorldForwardTogether

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon's Yahoo Small Business (YSB) team is seeking to hire a Production Support Engineer.

Verizon’s Yahoo Small Business (YSB) team provides services and platforms that enable small and medium businesses to succeed. Our core offering includes actionable live web insights, application/developer platforms, real-time traffic tracking and analytics, recommendations, provisioning management, subscription/billing management, merchant solutions, domain management, web hosting and local listings. These are some of the important functions that allow the business owner to gain insights and take action to grow their business. And more, you get to work on the most advanced and interesting technology with no limit.

  • Maintaining and supporting production systems and their associated infrastructure and tools.
  • Working closely with multi-functional teams to understand the product and technical roadmap and handling impact to the operability of systems.
  • Providing in-depth and timely solutions to complex technical issues, related to both site-up issues and product improvements.
  • Maintaining and improving the availability, performance, scalability and efficiency of the services by implementing monitoring, automation, redundancy, capacity and business-continuity planning.
  • Working closely with Quality and Release Engineering teams to facilitate release pipelines and enable the continuous deployment.
  • Participating in an on-call pager rotation.

The Commercial Service Support Team within Verizon Connect’s Product organization is responsible for helping maintain availability and stability of our commercial products through troubleshooting customer issues, collaborating with Product teams to resolve software defects, and serving as the link between the Customer Care organization who are on the “front-line” working with our customers and the rest of the Product group.We have an immediate need for a Service Support Engineer to join our Commercial Software Service Support team. This role will help facilitate product support, customer issue resolution, and product improvements for our award-winning SaaS application.

What we’re looking for…

You’ll have:

  • A bachelor’s degree in Computer Science, Information Technology, or other related field or equivalent professional experience
  • Minimum 3-5 years’ experience in an application support, technology operations, systems engineering, SRE, or software engineering role
  • Experience using ticketing systems and tools including, but not limited to: Salesforce, JIRA Software, etc.
  • Knowledge of relational database technologies – SQL Server, PostgreSQL
  • Basic level of knowledge of application development, testing, and integration with proficiency in at least one scripting or programming language
  • Familiarity with MS Windows and/or Linux server environments
  • Working knowledge of Lean and Agile development practices
  • Basic knowledge of cloud technologies, particularly Amazon Web Services (AWS)
  • Working knowledge of ITIL practices and principles

Even better if you have:

  • An advanced degree
  • AWS certification(s) of any kind
  • Experience with Linux operating systems
  • Experience with NoSQL technologies
    • A keen ability to troubleshoot deep and solve problems

Key Tasks & Responsibilities:

  • Actively monitor application performance and maintain system uptime
  • Triage and troubleshoot customer-reported issues or defects from external support teams
  • Work closely with software engineering teams to prioritize reported bugs and requested features and to detect and diagnose code-related issues
  • Communicate and collaborate with customer-facing teams in resolving escalated issues
  • Collect and document information about product performance, product application problems, and failures
  • Develop and suggest needed product improvements based on data collected.
  • Communicate and collaborate with Product Management to create a better customer experience
  • Make improvements to existing product documentation and assist in the development of internal and customer-facing training materials.
  • Resolve customer issues within committed SLAs and timelines
  • Perform miscellaneous job-related duties as assigned

What we’re looking for...

You are self-driven with experience in design and implementation of complex and distributed systems, particularly in building high-performance backend and/or frontend frameworks. You have a passion for seeking engineering excellence and adopting new technologies. You are not afraid to drive for success by working with multi-functional teams.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Knowledge of UNIX systems (RHEL and FreeBSD).
  • Knowledge of Web Service, such as Apache and networking concepts (DNS,TCP).
  • Knowledge of Scripting (Perl, Python, Ruby) and Unix utilities and tools.
  • Knowledge of monitoring and alerting best practices.
  • Knowledge of cloud services such as AWS.

Even better if you have one or more of the following:

  • A degree.
  • Knowledge of performance tuning.
  • Knowledge of ITIL standards i.e. change management and incident management.

What we’re looking for…

You’ll have:

  • A bachelor’s degree in Computer Science, Information Technology, or other related field or equivalent professional experience
  • Several years’ experience in an application support, technology operations, systems engineering, SRE, or software engineering role
  • Experience using ticketing systems and tools including, but not limited to: Salesforce, JIRA Software, etc.
  • Knowledge of relational database technologies – SQL Server, PostgreSQL
  • Basic level of knowledge of application development, testing, and integration with proficiency in at least one scripting or programming language
  • Familiarity with MS Windows and/or Linux server environments
  • Working knowledge of Lean and Agile development practices
  • Basic knowledge of cloud technologies, particularly Amazon Web Services (AWS)
  • Working knowledge of ITIL practices and principles

Even better if you have:

  • An advanced degree
  • AWS certification(s) of any kind
  • Experience with Linux operating systems
  • Experience with NoSQL technologies
  • A keen ability to troubleshoot deep and solve problems