When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What we’re looking for...

Working with small teams of client delivery employees, you will deliver projects, maintain operational stability and ensure overall client satisfaction. The strategic relationships you develop with leaders and internal partners, third-party vendors, and service delivery partners will be critical to our overall success.

  • Advocating for the customer using a deep understanding of their systems, business priorities, and strategic direction.
  • Managing daily operations to ensure the delivered performance and services match customer needs.
  • Consulting with Account Analysts on challenges with their customer’s systems to deliver operational improvements and a tailored customer experience.
  • Facilitating problem solving and technical resolution meetings between Account
  • Analysts and the client.
  • Ensuring consistent increases in performance over the lifecycle of the business relationship.
  • Managing and coaching directly and indirectly with project and account managers.
  • Managing daily operations to ensure the delivered performance and services match leader and team needs.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience

Even better if you have one or more of the following:

  • A degree.
  • Three or more years of relevant experience.
  • Experience working in ambiguous multi-tasking environments and with complex, multi-divisional, multi-geographical customers.
  • Experience in client relationship management.
  • Excellent communication and interpersonal skills.
  • Knowledge of customer success processes.
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).
  • Strong team player, but still a self-starter – the ability to lead by example.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).