When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Omni Voice handles all projects related to Voice Technology in Verizon Consumer Group. The team handles the IVR (Interactive Voice Recognition) Voice Application Development in Avaya Experience Platform, Voice Tools Management, and Voice Applications in Contact Center, Voice Biometrics & Fraud Management and also Voice Bot Development in Alexa, Google Dialog Flow (GDF). All these applications use Microservices framework for orchestration & technology management. Team is looking for a candidate to be part of the development team contributing & leading the design & development tasks in IVR platforms. You would primarily be working on apps in AEP/GDF with Microservices integration. This is one of the critical service streams for Verizon, and being a high volume application, performance & scalability in this case is of paramount importance. Defining and own Solution Architecture from definition phase to go-live phase.

  • Defining reusable components/frameworks, common schemas, standards to be used & tools to be used and help bootstrap the engineering team.
  • Defining and reviewing the micro-services strategy for the organization.
  • Defining End to End Customer Experience for a product and also identify opportunities through process centric approaches like Lean Six Sigma along with customer centric approaches like Design Thinking/ Service Design.
  • Delivering Solutions with the organization priorities like Being Data Driven, In Sourcing, and Cloud First approach incorporated.
  • Defining Logical, Technical & Physical views of Contact Center Solution Design using latest tools to enhance customer experience.
  • Managing the technical aspect of implementation and be a mentor for development team
  • Working closely with a talented and highly skilled pool of Software development Engineers, you shall be responsible to drive the next level of features, while guiding and mentoring the team.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You view technology through a lens of making things better and more effective. Understanding and creating continual improvements to the digital value chain is something you thrive on. You enjoy the process of solving complex issues while empowering the team around you to do the same. People count on you to have strong domain experience in Contact Center domain, digital delivery methods, and all aspects of production.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Four or more years of IVR work experience and knowledge on the Avaya Suite
  • Four or more years of development experience in creating Java/J2EE enterprise architectures.
  • Four or more years of experience in Spring framework, Spring boot, Spring React, Design patterns, Microservices.
  • Two or more years of experience in Conversational AI platforms like Google CCAI.
  • Two or more years of experience in architecting technological solutions that help business or operational problems.

Even better if you have:

  • A degree.
  • Knowledge of the application of Products like Non-Blocking programming, (EXM), ELK, Redis, Kafka
  • Knowledge on Emerging Technologies like AI/ ML, RPA, Block chain.
  • Technical experience to wide variety of problem spaces in technologies.
  • Knowledge of high performance web scale and real-time response systems.