When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We are looking for a Principal Engineer to serve on the VCG - GTS System of Engagement organization. You will be responsible for providing Technical and Business related subject matter expertise for Customer Service applications and RPA/RDA programs with focus on scalability, availability, operational stability and performance.

  • Identify, evaluate, and drive new opportunities through an expert-level comprehension of software design, APIs, and web technologies.
  • Works as a team member and provides technical leadership and/or business-related subject matter expertise on large, highly complex projects.
  • Validate and implement systems solutions to fulfill business requirements.
  • Ensure development initiatives are aligned with organizational architectural strategy and best practices.
  • Setting up standards and guidelines for the RPA-RDA program.
  • Perform program management activities such as planning, sizing, staffing, scheduling as well as implementation activities.
  • Responsible for collaborating with the CS operations team on all CS strategy pilot and roll outs planning.
  • Analyze and proactively manage problems and make decisions that impact the overall system(s) and project(s) while acting independently.
  • Proactively identify and monitor risks and determine mitigation plans for IT.
  • Evaluate, develop and implement sound systems solutions to effectively fulfill business requirements.
  • Ensure systems implementations occur in accordance with established Change Control procedures.

Where you’ll be working:

This role will be based out of one of the locations listedin the posting. In this role, you'll have a defined work location that includes work from home and assigned office days set by your manager


What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience across the software development lifecycle, including system analysis, design, coding, testing, debugging, and documentation.
  • Experience in JavaScript frameworks (Node.JS, Angular, React, etc.) and cross-browser implementations.

Even better if you have:

  • A Bachelor's degree in a related field.
  • Experience in Automation Anywhere ORUI Path development is a plus.
  • Thorough understanding of agile software development methodologies, values, and procedures.
  • Experience in working with high-available mission critical large scale web applications.
  • Interpersonal skills and the ability to communicate effectively to diverse audiences.
  • Strong relationship management skills, including experience leading cross-functional team discussions and driving alignment.
  • Strong conflict resolution and negotiation skills; additionally, ability to influence key decision makers.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).