When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
Verizon Connect is a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforces, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data.
The Analyst-Account Services role is responsible for training on our Fleet Management solutions for new accounts with a strong focus on customer satisfaction. Main functions of this job will include outbound calls to new accounts to schedule training, completing product training, and documentation of training tasks and communication in SalesForce CRM. This position requires the ability to explain technical complexities of our various product features effectively and to a broad audience; therefore, strong communication and interpersonal skills are important. This position works on assignments varying in complexity that require conceptualizing, reasoning, and interpretation skills. Individuals in this position work independently, under general guidelines and within established procedures.

  • Provide the initial and ongoing product training to Customer base.
  • Prepare and schedule virtual training sessions.
  • Serve as a SME (subject matter expert).
  • Perform miscellaneous job-related duties as assigned.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • One or more years of experience Prior Customer Service experience or relative customer facing experience.
  • Wiliness to travel.
  • Experience and knowledge of Microsoft Office products including PowerPoint, Word, Excel.
  • Experience and knowledge of Google products including Gmail, Drive, Docs, and Sheets.

Even better if you have:

  • Associates or bachelor’s degree.
  • Fluent in Spanish.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).