When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The work you’ll be doing will support Chatbot applications that allow our customers to manage their accounts through self-service, shop for new services and monitor their usage. When these applications are working well, they are an important part of the overall customer experience. You’ll lead projects, code, and develop the APIs and SDKs to integrate all that we do with our internal and external clients and OEMs. You will collaborate with various internal teams on new technologies to make it easy for our customers to do business with us.

  • Leading multiple projects using on-site and off-shore resources to maintain and develop applications for both enterprise releases and smaller maintenance releases.
  • Identifying and aligning project requirements and conducting impact analyses.
  • Working closely with the business team, 3rd party vendors, and other internal IT teams to deliver projects on time.
  • Performing engineering tasks associated with the analysis, design, and development of computer hardware, firmware, embedded systems, and/or operating systems.
  • Leading the modules from design to development for both enterprise releases and smaller maintenance releases for chatbot space for Agents .
  • Driving theNSA chatbot programs on sales service and Agent spaceswith employee and GDM team members with analysis of metrics and keen knowledge of the KPI's involved.Responsible for enhancing the chatbot flow by looking at fallouts and customer journey.
  • Working closely with the business team, 3rd party vendors, and other internal IT teams to deliver projects on time.
  • Performing hands-on coding work on projects toadd/edit chatbot flows, introduce new modular, reusable Service/API or enhancing the existing ones as per code quality standards.
  • Learn other technologies involved as part of the project development.

What we’re looking for...

You would be supporting theconversational space in Verizon on Chatbot. You would be owning programs that are Customer facing and agent facingand you would be owning the delivery from inception till production monitoring and driving incremental value with enhancements.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience on the chatbot domain. Two or more hands on experience on building Bot with Google Dialog flow V2 or V3 for enterprises.
  • Four or more years of experience with J2EE and Java technologies, Spring boot or Spring React, and server backend with API development.
  • Four or more years of working experience with OOP, SOA, modular code development, micro services, design pattern, multi-threading.
  • Four or more years of experience with JUnit/TestNG, Maven, Oracle, UNIX.
  • Four or more years of experience in enterprise-class software development and agile methodology.

Even better if you have:

  • Knowledge on Google CCAI, Voice bots (alexa) and Bot Training & Fallout Management.
  • Knowledge on Live Person vendor and Agent domain experience.
  • Knowledge on UI scripting technologies - ReactJS or Angular JS or python.
  • Exposure with Devops frameworks like - Jenkins. Ansible, AWS, EKS, Docker.