When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You will own our relationship with one or more strategic clients who operate large, highly secure corporate, and e-commerce systems. Working with small teams of client delivery employees, you will deliver projects, maintain operational stability and ensure overall client satisfaction. The strategic relationships you develop with clients, third-party vendors, and service delivery partners will be critical to our overall success.

Responsibilities:

  • Advocating for the customer using a deep understanding of their systems, business priorities, and strategic direction.
  • Managing daily operations to ensure the delivered performance and services match customer needs.
  • Consulting with clients on challenges with their systems to deliver operational improvements and a tailored customer experience.
  • Facilitating problem solving and technical resolution meetings between internal client engineers and the client.
  • Ensuring consistent increases in service and system performance over the lifecycle of the business relationship.
  • Managing and coaching directly and indirectly client delivery personnel including engineers, project and account managers.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
  • Ability to drive continuous value of IT services.
  • Experience working with clients of all sizes.
  • Understanding of a superior versus inferior customer experience, with ability to assess the situation and identify solutions to improve / fix.
  • Ability to persuade, inspire, and motivate others. – Strong interpersonal skills.
  • Solid analytical, strategic thinking and problem solving skills.
  • Strong team player, but still a self-starter. – Ability to lead by example.
  • Ability to multi-taskand can adjust priorities on-the-fly.
  • Experience in IT governance and managing an IT environment a plus.
  • Proficiency in English & Japanese language is essential to service regional clients and for business expansion in the market.

Even better if you have:

  • A degree.
  • ITIL Foundations v3 or v4 certification.
  • Project / Program Management training and or experience.
  • Experience working in ambiguous multi-tasking environments and with complex, multi-divisional, multi-geographical customers.
  • Experience in client relationship management.
  • Excellent communication and interpersonal skills.
  • Knowledge of customer success processes.
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).
  • Strong team player, but still a self-starter – the ability to lead by example.

Moving the world forward together

Our credo is at the core of the
V team culture.  

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