When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...


  • Provides technical and/or analytical support to help solve major incidents.
  • Performs analysis on more complex incidents Acts as escalation engineer for the client.
  • Periodically makes recommendations that aid in the continual service improvement.
  • Ability to work on multiple projects/activities concurrently.
  • Provides technical guidance to Assoc Engrs, Sr Assoc Engrs or Engineers on complex incidents.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Four or more years of relevant work experience in escalation management.

Even better if you have:

  • A degree.
  • Knowledge of Telecommunication industry technologies such as broadband, wireless and network.
  • Experience with ITIL methodology for Incident Management.