When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The purpose of the VZC Sales Operations organisation is to drive increased sales revenue through the SMB direct sales segment, products and geographies, through optimised customer acquisition, expansion and renewal. We measure success in increased sales productivity day-over-day, month-over-month and year over year.

This role provides the sales organisation with information, content, and tools that help them sell

more effectively. Even an extremely talented rep can improve their results and rankings with the

help of better tools, superior training, and more intel surrounding the customers they engage with.

You will be responsible for driving sales productivity by identifying areas of improvement, using

data and facts to guide decision making and enabling reps to execute more effectively. You will

also be removing any barriers that might block the sales funnel and inhibit a seamless selling

process. You are the one that your team depends on to guide them towards optimum sales

opportunities and help them monitor their success and achieve their goals.

Job Responsibilities

  • Performs advanced analysis to uncover root causes and solutions to drive efficiency within the sales teams. Includes local reporting, analysis, and requests such as: updates local SFDC dashboard and views; local reporting requests; SLAs and efficiency of Sales Ops Cases; and overall Center Ops effectiveness.
  • Partners directly with the VZ Connect Sales Leadership to assess and evaluate SMB and MIC segment-specific needs and strategies.Implements and manages high-impact, scalable & best-practice sales solutions for the sales teams.
  • Enables Sales teams to reach revenue targets by quickly responding to requests via Sales Ops Cases to ensure the continuous and equitable flow of leads and accounts to the sales teams both by manual assignment and through automated tools, as well as questions and concerns from the sales team that could impact their selling ability.
  • Champions an environment that encourages thoughtful communication that is driven by a strongunderstanding of Sales Team needs. Strengthens communication within aligned sales team leadership as well as other business partners, such as PM, BI, Rev Ops, SVT, Marketing, and L&D.
  • Leveraging consistent teamwork that includes planning next steps and dividing responsibility to establish and build best initiatives quickly. Developing solutions that incorporate strategic direction to better the productivity of our sales teams. Aligning with Ops partners globally to build scalable solutions.

Where you'll be working:

In thishybridrole, you'll haveadefined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

Key Attributes

  • Thrives on data and providing key business insights based on analysing multiple sources.
  • Takes initiative to identify what and how the business should be tracking and evaluating.
  • Comfortable working alongside salespeople and challenging sales behaviour.
  • An excellent communicator and relationship builder who enjoys helping others succeed.
  • Good at juggling multiple activities simultaneously and prioritising your workload.
  • Highly motivated, goal oriented, high energy and well organised.
  • Prepared to operate outside of comfort zone.
  • Ambitious and driven to succeed.
  • A team player.

You'll need to have:

  • Bachelor's degree or relevant experience.
  • Proficiencyin Microsoft Office, Salesforce CRM, SharePoint.
  • Knowledge in service applications for collaboration and work management platforms.

Even better if youhave one or more of the following:

  • Proficient in Google Workspace
  • Bachelor's degree in Mathematics, Statistics, Business or related fields
  • Adept at problem solving and cross-functional collaboration
  • Strong attention to detail, accuracy and thoroughness in work
  • Experience operating in a complex, rapidly changing environment while adhering to tight schedules
  • Ability to handle multiple projects simultaneously; demonstrated teamwork and collaboration skills

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

Moving the world forward together

Our credo is at the core of the
V team culture.  

Perks that work for you

View our benefits

Learn more

Explore more about Operations jobs

Your Careers Account

Create / update your career account