MoveTheWorldForwardTogether

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The GEMC Incident Management Chief of Staff (COS) will report to the GEMC Sr. Manager as a member of Incident Command Leadership team for US Area and Global Crisis Management teams (ACMT/GCMT). The COS may assist in support of EMEA/APAC/LATAM incident management operations. COS roles will include supporting Area Crisis Management teams, performing key functions in response to incidents including major storms, earthquakes, civil unrest and any incident that may pose a high risk to Verizon; ACMT and/or GEMC activations, working as a member of the ISAC (Information Sharing and Analysis Center) team, supporting business continuity outreach and change management activities.

As a Chief of Staff, your primary daily role is to ensure a well-trained and cohesive cross-functional team is in place to lead preparation, response and recovery operations during incidents. You will be part of the leadership team to ensure effective monitoring, analyzing and disseminating of situational information and intelligence, and ensuring your ACMT(S) members are supported while moving through incident phases to return to business as usual.

  • Gather situational awareness about potential or actual incident.
  • Facilitate ACMT calls/meetings, working to find solutions to issues.
  • Ensure scribing and dissemination of ACMT Meeting notes.
  • Attend/participate in state exercises and/or larger county exercises in ACMT footprint.
  • Develop and maintain proficiency in all tools, systems and software utilized by ISAC team, as well as all ISAC documented policies, processes and procedures.
  • Produce, as part of rotation schedule, daily ISAC reports and/or provide feedback to improve accuracy and clarity.
  • Serve on rotation team to produce Special Alerts and Risk Assessments, following documented criteria and processes.
  • Assist in the development and facilitation of the ISAC training and certification program.
  • Support documented procedures such as the Event Assessment process, engaging and working with points of contact to review the significant event, conduct an event assessment, establish and coordinate any ongoing or future activities related to the event, and provide a post incident summary report.
  • Assist with the coordination of GEMC activations with duties such as; scheduling and assignment of GEMC participants, preparing status reports, setting up all tools and resources, and coordinating conference calls.
  • Assist in the development and coordination phases of incident management, supporting requests for resources, addressing inbound questions, issues, providing after-action recommendations, and ensuring completion of action items.
  • Coordinate with federal, state, local government, and other critical infrastructure industry representatives as directed.
  • Support the development and implementation of GEMC drills and exercises.
  • Maintain proficiency in all tools, systems and software including Gsuite utilized by the GEMC during an activation, as well as maintaining documented policies, processes and procedures.
  • Provide support to BCEM Outreach team and account teams by delivering presentations on Verizon’s business continuity approach at conferences, F2F or via teleconferences.

What we’re looking for...

You enjoy digging into the details to find solutions and can adapt easily to various challenges as an agile thinker. Collaborating and communicating with others comes naturally to you. Not only are you a great listener, but you know how to ask the right questions to get to the root cause of an issue.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Willingness to travel.
  • Willingness to work rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.

Even better if you have:

  • Completion of FEMA ICS training courses.
  • ARC/GIS mapping skills.
  • Emergency management or threat monitoring experience.
  • Experience in conducting trainings.
  • Experience in leading briefing and meetings with senior leadership.
  • Excellent verbal and writing skills.
  • Knowledgeable of Verizon’s network architecture and primary operations units.
  • Emergency or disaster management experience.
  • Development and delivery of emergency management exercises.
  • Knowledge of National Incident Management System and Incident Command System.
  • In-depth knowledge of business continuity planning.
  • Project management experience.
  • Ability to handle pressure.
  • G-Suite proficient.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).