MoveTheWorldForwardTogether

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The BlueJeans Customer Success team grows long-term profitable customer relationships by making strategic, operational and measurable contributions to customers’ unique business objectives. As the quarterback and driver of account enablement, adoption, expansion, and end-user engagement, the Customer Success Team is directly impacting BlueJeans rapid growth across the cloud based video collaboration market.

We are looking for a Customer Success Specialistto expand our team’s investment in delivering world-class video communications results to our most critical customers.

As a member of our Customer Success team, you will proactively build relationships, identify and mitigate risk and expand product adoption within a specified book of business. The right candidate will be adept at managing multiple priorities without sacrifice to proactive customer delight in a fast-paced, dynamic environment.

Responsibilities:

  • Maintaining and growing monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption
  • Quarterback internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth
  • Developing strong customer relationships and serve in the role of trusted advisor to BlueJeans by Verizon customers
  • Analyzing health metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays thru both internal and external resources
  • Effectively employing multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, channel partners, and internal & external champions.
  • Contributes to lifetime revenue expansion by identifying and addressing renewal risk and upsell opportunity organically via stakeholder consultations.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

    What we’re looking for...

    You’ll need to have:

    • Bachelor’s degree or four or more years of work experience.
    • Four or more years of relevant work experience.
    • Three or more years direct and verifiable customer facing experience with the ability to engage and manage different levels of stakeholders.
    • Strong communication skills – written and verbal – with understanding of situational best practices.
    • Motivated and driven individual, proven track record of success in previous role.
    • Commitment to personal accountability, team collaboration and company performance.
    • Go getter, with a natural ability to manage several moving items ranging from managing technical issues and the assigned support engineers, negotiations around renewal conversations, product feedback, feature request tracking and a strong customer-centric mentality.
    • Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness.
    • Enterprise-ready, solution-oriented mindset to understand and solve customer issues.

    Even better if you have:

    • A degree.
    • Experience and comfort interacting with and influencing C-level executives.
    • Excellent presentation skills.
    • Ability to lead, manage or influence both internal BlueJeans resources as well as customer resources to achieve successful outcomes.
    • Experience in Cloud, SaaS, Video or Web Collaboration.
    • Other second language skills aside from English (Cantonese/Mandarin).

    Moving the world forward together

    Our credo is at the core of the
    V team culture.  

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