When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

  • Receive requests from tracking system and provide daily support to customers.
  • Troubleshoot hardware and software issues with a sense of urgency.
  • Install, maintain, and repair computer systems, hardware, software and peripherals by following polices, and procedures and ability to determine if upgrade is needed.
  • Set-up, configure and support desktops and laptops on an as needed basis utilizing imaging system.
  • Escalate service or project issues that cannot be completed within agreed service levels
  • Ensure functionality, and continuity of the IT systems, laptops and desktops for all end-users.
  • Document internal processes and procedures as needed.
  • Review IT Knowledge base articles and online materials to remain up-to date with current procedures and technology.

In this worksite-based role,you'll work onsite at a defined location(s)

    What we’re looking for...

    You’ll need to have:

    • Bachelor’s degree or one or more years of work experience.
    • One or more years of experience in an IT related technical environment.
    • Experience supporting Microsoft Windows OS, Apple Mac OS and mobile technologies.

    Even better if you have:

    • Advanced degree.
    • The ability to multi-task and adapt to change quickly.
    • Technical awareness: ability to match resources to technical issues appropriately.
    • Ability to work in a fast paced environment.
    • Ability to work independently and to effectively manage a workload balancing several tickets at once.

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

    COVID-19 Vaccination Requirement

    Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).