When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The primary accountabilities associated with this position include:

  • Taking ownership of and responding to cases in the CRM tool submitted via email, the application, or voicemail.
  • Handling inbound customer calls and creating cases; making outbound calls as needed.
  • Responding promptly to customer correspondence.
  • Facilitating collaborative case work with other departments (e.g., Sales, Operations, Product Team, Hardware, SVT).
  • Continued professional development (e.g., training, certifications).
  • Participating in knowledge-based content creation and Playbook edits.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or one or more years of work experience.
  • One or more years of Customer Service experience.
  • One or more years of Technical Support experience.
  • Willingness to work flexible shifts, which may include early morning hours, late night hours, or weekend hours.

Even better if you have one or more of the following:

  • A degree.
  • The ability to effectively manage difficult or emotional customers while building rapport.
  • The ability to understand and escalate issues efficiently and appropriately.
  • The ability to prioritize work effectively within tight scheduled and a fast-paced work environment.
  • A strong commitment to professionalism and detail-orientation.
  • Strong internet and computer skills.
  • The ability to assimilate technical concepts and new technology.
  • Relevant industry licenses/certifications.
  • The ability to plan and organize work effectively.
  • Strong written and oral communication skills.
  • The ability to adapt effectively to a dynamic work environment.
  • The ability to work effectively in a team-based environment.
  • The ability to develop creative and actionable solutions to complex problems.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).