When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Continuous improvement drives our business and you’ll be collaborating with internal leaders on developing long term strategies to minimize future outages of our Voice and Data Networks. You will lead a team of highly technical Engineers to provide 24x7 coverage and help us maintain our status as the most awarded all-fiber network in the industry. Through your leadership, you will ensure accurate and timely submission of outage notifications to internal and external support organizations as well as provide timely status updates to all stakeholders. Performing impact assessments and risk analyses to determine prioritization of outage restorations will make us better. Experienced, Energetic & fluent in Corporate Service Operations Support & Monitoring functions. Should have a vast experience on legacy & trending network technologies.

  • Leading a team of Engineers and coordinating the management of major network outages and associated communications.
  • Investigating root cause analysis and providing remediation options for outages.
  • Generating reports to identify systemic issues.
  • Monitoring internal metrics to ensure optimal performance levels are achieved.
  • Assisting with Business Continuity and Emergency Management planning.
  • Providing guidance to team through ongoing performance management.

Where you'll be working:

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree with sixor more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in Network and operations.
  • Experience with a focus on network technology.
  • Experience with tier-2 technical phone support, trouble documentation/mitigation, alarm monitoring.
  • Experience with large enterprise network environments.
  • Previous leadership experience in a 24x7 Network Operations Center.
  • FTTP PON based technology experience.

Even better if you have

  • Experience managing a high performing team.
  • Experience working with multifunctional teams.
  • Experience managing complex processes.
  • Verbal and written communication skills.
  • Capability to write step-by-step documentation of the issue, root cause, and resolution steps.
  • Ability to perform continual communication to management of trouble resolution steps and issue resolution progress.
  • Strong business knowledge.
  • Interpersonal skills.
  • Demonstrated technical and analytical skills.
  • Strong decision-making, problem solving skills, and organizational skills.