When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Manager - Infrastructure Engineering Services will be responsible for leading the Storage Infrastructure team operating in the 24x7 model.

  • Apart from managing administrative & people management responsibilities, you will also be responsible for day to day delivery of operational workload, managing work distribution, handling escalations and root cause analysis.
  • Manage a team, align teams with right priorities, set goals & objectives, performance-management, and engage in talent-development.
  • Communicate with a sense of urgency and collaborate with geographically diverse teams, leadership and time zones.
  • Provide structured reports to the management team showcasing strengths of Operations and areas of improvement.
  • Works across multiple stakeholders including Infrastructure/ Application teams and vendors while driving key programs.
  • Drive talent and technology transformation through SRE in Infrastructure space.
  • Drive key focus on infrastructure & process automation through AI Ops.

Where you'll be working...
This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You are curious about new technology and the possibilities it opens up. People count on you for your expertise in all phases of the software development cycle. You build environments where teams thrive and feel valued, respected and supported. You enjoy the challenge of leading resources and opposing priorities in a multifaceted, complex and time conscious environment. Building effective working relationships with other managers across the organization comes naturally to you.
You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in Data Center Operations.
  • Experience in SRE & AI Ops practices.
  • Experience in any of the Cloud platforms: AWS, Google, Azure.
  • Experience in Data Center Modernization efforts through Hyper Converged Infrastructure - API driven provisioning, Self Healing, Automated Right Sizing, Single click migrations, Auto patching & Backup As A Service.
  • Experience in System Virtualization using Vmware.
  • Experience in SAN & NAS Storage: PURE, EMC, NetApp, HP3PAR.
  • Experience in System Backup & Recovery: NetBackup, Legato, TSM.
  • Experience in Security & Vulnerability management.

Even better if you have:

  • Knowledge on Infrastructure management tools: Tivoli, Splunk, Newrelic, HP Om.
  • Knowledge of ITIL processes, with experience in Incident, Change Management and Problem Management.
  • Any of the Infrastructure Certifications: Vmware, AWS or Google Cloud, Storage Certifications - EMC, Netapp, Hitachi.
  • SRE Foundation/ Practitioner Certification.