When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As the Digital Product Manager, you'll be a part of Verizon Business Group’s digital product team focusing on driving sales and revenue on Verizon’s B2B self-service portal, My Business. You will lead the strategy for enabling digital growth within our suite of innovative emerging products and solutions such as Verizon Connect, Blue Jeans Video Conferencing, and 5G. Utilizing your experience in understanding and balancing the needs of the business and the digital audience, you’ll create a highly engaging digital user experience and functional programs to achieve our goals. You will be responsible for the customer journey optimization and understanding traffic analysis to improve conversion of these products. You’ll be the SME within your product space developing the 18-24 month roadmap leading an innovative customer experience strategy providing the best online experience while driving revenue and sales.

  • Develop strategies to implement programs and online experiences to drive sales on key Verizon products and solutions within My Business.
  • Complete and assess website funnel analysis to determine opportunities to promote solutions and identify system improvements based on customer fall-out and online behavior.
  • Utilize propensity and AI data to develop a personalized online experience driving desired product and service sales and conversions.
  • Draft the vision message and deliver it to our executives & stakeholders.
  • Manage multiple highly complex projects at one time - owning projects from beginning to end including development and management of a robust 18-24 month roadmap.
  • Using agile practices to develop business cases, user stories, prioritizing work efforts based on impact.
  • Being the subject matter expert and acting as the champion for My Business - using strong people and communication skills to drive functionality awareness, socialize changes, align on strategies with product stakeholders.
  • Utilize understanding of ROI analysis with research on industry trends and best practices to drive the strategy, develop customer requirements, build financial models/business cases.
  • Develop and monitor appropriate targets for your functional area and report results to understand customer utilization and conversion analysis.

What we’re looking for...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.
You’ll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience with digital and funnel analysis.
  • On the job experience with sales in ecommerce portals and apps.
  • Experience with driving strong KPIs and ROIs.
  • Project management experience in Agile environment.
  • Willingness to travel.

Even better if you have or more of the following:

  • PMP certification.
  • Advanced training on user experience (UX) from a qualified institution (Human Factors International, Bentley University etc.).
  • Experience with digital promotions, digital operations and/or merchandising
  • Experience with SaaS
  • Experience in customer journey mapping and analysis
  • Adobe Analytics (or similar) knowledge.
  • Strong experience with Google Sheets & Slides.
  • Wireless experience.
  • Marketing experience.
  • Experience in web personalization.
  • Experience in web design, ecommerce, graphic design, UX or related field.
  • Experience analyzing data, preparing reports and making recommendations.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).