MoveTheWorldForwardTogether

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

As Customer Success Specialist, you will be passionate about customers. Not only will you naturally seek to understand the customer’s business as if it was your own, you will work with the customer to grow and manage that business by using your extensive and instinctive consultation skills. You will be the customer's advocate, internally looking for solutions to customer issues and negotiate on the customer’s behalf to the benefit of both the customer and Verizon Connect. We are looking for people who are customer obsessed and willing to go the extra mile for customer satisfaction.

Responsibilities include:

  • Protect and defend annual revenue, and customer base by renewing service agreements with clients at a global minimum of 80% monthly.
  • Act as the Customer’s Trusted Advisor, conduct Customer consultations, where you provide the client with a greater insight into the product features and ROI benefits for clients.
  • Complete periodic customer health checks ensuring you are aware of any areas of concerns for your client base and work with internal teams to rectify any issues.
  • Serve as an advocate for client needs and issues across the company and ensure effective resolution.
  • Identify and develop opportunities to expand the client’s use of products and services and deepen our relationship.
  • Reviewing customer complaints and concerns and seeking to improve all aspects of the customer experience with the company. Lead collaboration with technical support, billing and other key stakeholders, escalating where needed, to ensure customer satisfaction
  • Participate and/or lead internal teams on projects that drive customer satisfaction or streamline processes.
  • Identify business process improvements, knowledge sharing opportunities and coach peers in your areas of Subject Matter Expertise to achieve overall business success.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • At least 4 years experience in Customer Service or Customer Success role
  • Experience in Client Relationship Management / Account management.
  • Excellent communication and interpersonal skills, ability to negotiate
  • Strong team player, but still a self-starter – the ability to lead by example.
  • Outstanding problem solving skills and the ability to take your own initiative.
  • Multi-tasking skills, you may be managing a large customer base with a range of needs.
  • Ability to work in a fast-paced environment, be accepting of change
  • Proficiency in Microsoft Office suite/ Google suite and Salesforce.com experience

Even better if you have one or more of the following:

  • Bachelor’s Degree in Business or Communications preferred or equivalent business experience
  • Knowledge of customer success processes and managing the client throughout the customer lifecycle
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).
  • Strong business acumen and presence; comfortable communicating at executive/owner level.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

Moving the world forward together

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