When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon Connect has an immediate need for a Senior Systems Engineer to join our existing team of Systems Engineers within the Development Operations team. This role will help facilitate the development, maintenance, monitoring and support of the public and private cloud infrastructure that is the foundation of our award-winning SaaS application. The role will involve delivering enterprise work initiatives and projects as well as optimising the reliability, security, and scalability of our infrastructure operations. You will act as technical liaison between systems team and other operations teams, as well as working with cross-functional teams and architects to provide technical guidance and insight on upcoming implementations and strategies. The role will also require providing technical guidance to more junior systems engineers. The ideal candidate will be a highly competent, results-driven, and a highly self-motivated individual.

The primary responsibilities associated with this position include:

  • Designing, planning, and implementing technical solutions in response to project requirements.
  • Owning, tracking, and resolving system incidents and requests.
  • Fulfilling requests and resolving incidents within SLAs.
  • Operation, administration, and automation of services on cloud platforms.
  • Monitoring performance, troubleshooting systems problems and outages, scheduling upgrades, collaborating with System Engineers and Architects on any required optimisations.
  • Providing on-call support for the Development Operations team in outage situations.
  • Working as part of the team to ensure projects and goals are delivered to timelines.
  • Collaborating closely with Information Security team to define, manage, and implement the security configuration of all infrastructure and systems.
  • Ongoing maintenance of documentation relating to new and current systems throughout the organisation.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or relevant experience.
  • Knowledge of Microsoft Technologies (e.g., AD, Failover Clustering, IIS, DNS, ADFS).
  • Knowledge of scripting and automation (PowerShell).
  • Operational experience with Cloud Providers (AWS, Azure).
  • Knowledge of Windows Troubleshooting tools and techniques (Event viewer, Perfmon, SysInternals).
  • Experience with enterprise management tools (e.g., Packer, Salt, Chococlatey, Octopus).

Even better if you have one or more of the following:

  • A degree.
  • Experience with AWS systems.
  • Experience with Splunk.
  • Experience with Enterprise Monitoring.
  • Experience with Dell Server Hardware.
  • Ability to learn new technologies and scripting languages.
  • Ability to work in a fast paced, high-volume, agile environment.
  • Ability to approach problems with a sense of ownership, enthusiasm and innovation.
  • Excellent communications skills with the ability to clearly articulate complex technical issues to all levels of the organization (both technical and non-technical).

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.