Field Engineer

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As Support Field Engineer, you will support all strategy driven by the head of the new sensor business in Verizon’s New Business Incubation unit. You will report to the Technical Support Manager. You will be supporting the new business, product, and technical capability inside NBI, which will leverage Verizon’s 5G network and Intelligent Edge Network (Mobile Edge Compute) to power orchestration for the autonomous future indoors and outdoors including support for robotic sensor arrays, fixed and mobile IoT both indoors and outdoors. In this role you will be supporting all solutions that will be delivered by the delivery team. The role of the Support Specialist is to identify and resolve issues, providing quality resolution through thorough communications to customers using Customer Relationship Management tools on all available channels.

Your customers need solutions to issues that arise on their production systems so they can provide security and safety to their employees and properties.

• Uncover the root causes of system related concerns through communication channels available to understand their needs.
• Log and document solutions providing a knowledge base for reference available to customers and other support team members.
• Manage multiple customer sites with focus on establishing effective communications, trust, and confidence with each interaction.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or one or more years of work experience.
• Willingness to travel up to 25%.

Even better if you have:

• A degree.
• Associates degree.
• Two or more years of experience in a desktop administration role.
• Verbal and written English communication skills.
• Ability to interact directly with team members and work independently.
• Well-developed interpersonal skills.
• Attention to detail, organized and self-motivated.
• Flexible and adaptive to change.
• Ability to certify and maintain certification in Video Management Systems.
• Experience with ticketing systems.
• Computer, network operations, and maintenance.
• Microsoft Windows 10.
• Microsoft Windows Server 2016 / 2019.
• Microsoft Windows Server Storage Spaces Direct (Windows Admin Center).
• VMWare ESXi, Veeam Backup and Replication.
• Video Management Systems (Milestone, Qognify, Genetec, etc.)
• Network IP cameras (Axis, Avigilon, Panasonic, Sony, Mobotix, etc.)
• AWS Cloud Services.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).