When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

This Engineer will oversee applications programming activities. Supervise work of employees engaged in developing, maintaining, and modifying programs. Confirm quality standards of programming and accuracy of instructions given to computer operations staff.

This position will provide ticket management, triage and troubleshooting of Incident, Change and MACD tickets for all customers supported by the Verizon Integrated Solutions Desk and provide exceptional customer service.

  • Keeping customer experience in perspective of different customer needs and support contracts.
  • Acting as primary technical resource in critical event management situations including providing support on technical and customer calls.
  • Working alerts and alarm notifications associated to incidents to meet all contractual SLA's.
  • Partnering on cross departmental projects with Verizon internal and external teams.
  • Performing standard changes and follow escalation processes for complex technical issues.

Where you'll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Associate’s degree or two or more years of work experience.
  • Three or more years of relevant work experience.
  • Three or more years of experience with Operating Systems and Application support.
  • Experience in one or more scripting languages (Perl, Python, Shell, Ruby, PHP).
  • Experience using monitoring platforms, responding to alarms.
  • Experience managing ticket queues.
  • Experience with user account management within a solution or application.
  • Experience with opening vendor support cases and working with vendor engineers on resolutions.
  • Availability to work in a mission critical 24/7 operations center: shift work, nights, weekends, holidays, and in inclement weather.

Even better if you have:

  • A degree.
  • Ability to multitask.
  • Ability to follow vendor RMA processes
  • Experience with Operating System Support: Windows/Linux/Cisco IOS.
  • Experience with Hardware Support: Server parts replacement (various).
  • Experience with Application Support: Experience learning and supporting vendor and custom based applications; experience with Active Directory, SQL.
  • Experience with Technologies/Solutions: Microsoft, Cisco, Linux, VMWARE, SAN Storage, Voice Recording, Call Routing, IVR, routing/switching.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.

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