When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon is a Fortune 500 company and takes pride in servicing 99% of Fortune 500 companies as well as Government Agencies around the world. In Canberra, we run two key business units - the Government Security Operations Centre (GSOC) and Advanced Security Operations Centre (ASOC), providing services to customers who rely on Verizon to provide 24x7 security analytics of their critical infrastructure.

A key part of our ASOC capability comes from our Tier 2 Analysts, who undertake a critical role in securing our customers, and have developed cyber security expertise over a number of years. You will come from an Enterprise or Government Security role and be adept working in a high tempo team based environment using common SIEM platforms.

This role requires you to participate in a 24x7 work roster, with shift loading included.


  • Managing incidents through lifecycle in the SIEM platform.
  • Researching escalations, gathering context and providing direction to Tier 1 Analysts.
  • Making recommendations to senior analysts on action plans for incidents.
  • Taking a lead role in critical incident handling alongside incident response personnel.
  • Remediating recurring incidents via problem management processes.
  • Continual service improvement and assisting in detection development.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • At least four 4 years of relevant work experience, particularly in a Security Operations Centre.
  • Tertiary qualifications and/or recognised industry certifications in cyber security.
  • Strong communication skills and the ability to engage with customers to understand their requirements.
  • Experience in Linux, Windows, SIEM platforms, Scripting, TCP/IP, DNS and/or network and log analysis.
  • A current NV1 security clearance, or the willingness to obtain and maintain a security clearance.

Even better if you have:

  • ITIL Foundations experience or certification highly advantageous.

Why Verizon?

As well as an attractive package, you can look forward to excellent prospects for career progression in our expanding business. We are a business that invests in its people. Verizon spends more than $275 million on employee training, development and tuition. Our work culture and drive for diversity have earned us various awards, to name a few - "Top 50 Employers list" by Equal Opportunity Magazine, "Top companies for Executive Women" by the National Association for Female Executives and Training magazine's "Hall of Fame".

At Verizon we believe in embracing the diversity of our global workforce - our employees have different interests, experiences and skills that combine to foster an innovative and enriching culture. We recognize the need to offer flexible and varied working solutions to enable our people to reach their potential and strike the right balance between personal and work life. We leverage our innovative technology and communication solutions to connect us on a global scale, enabling collaborative working.

If you are interested in discussing flexible hours, mobility and alternative working solutions, talk to us; we'll do our best to accommodate you.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.