When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Overall purpose:

  1. Grow and retain existing revenue in assigned accounts
  2. Grow customer engagement in assigned accounts
  3. Support Senior Client Partner to manage day to day Account Management, and the pursuit of tactical revenue opportunities.

As an Enterprise Account Manager, you will become a key member of the global account team. You will contact the customer and work closely with Senior Client Partner on your accounts by reliably dealing with customer queries and escalations, owning and driving sales opportunities through the Verizon sales process, whilst engaging with all internal and external stakeholders. Ultimately, this role seeks to deliver optimal customer satisfaction for our most valued Clients, whilst meeting revenue and sales targets.

In more details:

  • Work alongside the Strategic Sales and Solution Professionals to help us maintain customer satisfaction and the accelerated fulfillment of requests for new services, or service modification
  • Build a direct relationship with customers and internal stakeholders across the business, including international Sales teams.
  • Help coordinate internal teams to ensure proposals are delivered in a timely manner and that meet the customer’s requirements
  • Learn to understand the customer’s business, their objectives and the global account strategy, and be able to identify new opportunities to help them solve business problems.
  • Administer all your accounts in, by creating opportunities and tracking them through the Sales stages, updating forecasts, in line with sales processes.
  • Work as part of a larger team to pull together compelling renewal proposals that meets the customer and Verizon's requirements.
  • Deliver optimal client satisfaction through regular proactive engagement and communication, reliable execution and embodiment of the Verizon brand.
  • Help the Marketing team with brand awareness and event coordination activities.

What we’re looking for...

  • Bachelor’s degree or four or more years of work experience.

  • Experience in customer service is highly desirable

  • Strong verbal and written communication skills in Japanese and English

  • Experience using Google Suite, Slack or other real-time collaborative technologies

  • Adaptable to changeAn innovative problem solver with a can-do attitude

  • Willingness to learn, prepared to speak up, challenge and be heard

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.