When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Verizon Design Team shapes brand-defining experiences for a range of consumer-facing products and services. One in three Americans uses Verizon services, so your work will have meaningful impact at a massive scale.

Our team has scaled to over 300 experience designers and content strategists across the US and India. To help us thoughtfully scale and develop capabilities that advance our maturity, we've developed a new Design Operating Model (DOM) that helps us define best practices across areas of People, Practices, Portfolio, and Partners so we can collaborate more effectively and realize greater impact for the business and Verizon customers.

In our first year, we've formed 15+ working teams and completed high value initiatives including: defining a Verizon Design charter, launching CX Design L+D newsletter, socializing company-wide CX principles, and developing VQA process improvements. We're implementing a new approach to our transformation work – partly inspired by The Design Lab – that will allow designers to join a transformation cohort on a full time basis, for a defined period of time, in order to do more focused work.

As the Design Operating Model Lead you'll provide strategic leadership to guide the day-to-day execution of model efforts and ongoing model evolution. You'll be accountable for evolving the model, defining methods for measuring and sharing progress, and defining an overall approach to transformation in close collaboration with senior leadership.

You'll play a critical role as the connection point between senior leadership and working teams, as you advise on the strategic direction of the operating mode and define and plan the activities needed to evolve and execute on the model. You'll oversee 2 Practice Development Leads who are responsible for guiding 1-3 designer-led transformation teams in important initiatives, based on the overall approach you've defined. This role also encompasses a program management layer.

This is a newly created role and you’ll have the opportunity to further define this role and shape effective collaboration practices with senior design leaders, the CX operations team and the VP of Design's Chief of Staff.

Where you'll be working:
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Bachelors' degree or four years relevant work experience
  • Six plus years experience in related design discipline
  • Experience working with large-scale design or product organization
  • Experience collaborating with designers and design leaders

Even better if you have one or more of the following:

  • Familiarity with industry trends and the design and ops thought leadership community
  • Experience with Google Suite and Slack
  • Outstanding presentation design and Powerpoint/Google Slides skills
  • Impeccable interpersonal and presentation skills
  • Proven track record effectively managing stakeholders
  • Ability to identify and manage dependencies, milestones and critical paths

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.