When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

This Lead UCCaaS Voice Engineer role provides critical services to both internal and external customers. You’ll oversee troubleshooting and incident support, acting as owner for those systems. You’ll also understand and manage the interrelationships between the various products and the infrastructure systems. We take pride in our well-organized, well-documented, stable, and compliant infrastructure environments, and you’ll get to play a key role.

You will be responsible for providing technical support for UCCaaS voice network environment including but not limited to

  • Network incident identification, documentation, escalation and resolution
  • Providingvoice advanced technical support and direction to lower level technicians in a Network Operation environment
  • Ongoing projects related but not limited to customer acquisition, keeping the UCCaaS platform healthy and optimized
  • Troubleshooting and configuring Cisco IPT (IP Telephony) and Collaboration solutions involving Call Managers, Unity Connection, Emergency Responder, Gateway – SIP/MGCP, SBCs, Expressway, IM&P
  • Understanding of underlying Sever infrastructure Computing Infrastructure and monitoring SAN, EMC Storage, Cisco UCS, Cisco Hyperflex, FCoE, VMware virtualization technologies such as vCenter, Esxi, and Nexus 1000v
  • 24 x 5 support with on-call rotation during the weekends
  • Scripting and automation experience is a plus
  • Executing change requests submitted by the Customer

Where you'll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience
  • Four or more years of relevant work experience
  • Minimum Cisco Certified Network Professional (CCNP) “Collaboration” or “Datacenter, or equivalent experience with certification completion in progress
  • Four or more years experience in supporting and managing Cisco Unified Communication and Collaboration global environments, including troubleshooting and configuring Cisco IPT (IPTelephony) solutions

Even better if you have:

  • A Bachelor's or Master's degree in computer science or related field of study
  • Knowledge and/or certifications including but not limited to ITIL, VMWare, Cisco IOS & Nexus, QoS, Session Border Controllers (Ribbon, Oracle and/or Cubes SP) and Contact Center
  • Strong customer service and support skills
  • Strong written / verbal communication

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.