When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

This position is for the Wireless Edge Network Support team, an operations Tier 2 support team. This is a position on a high visibility team responsible for preventing and resolving network outages on the Verizon Wireless network. Verizon is enabling 5G wireless speeds up to a Gigabit per second; ushering in a new era of content delivery, connected cars, and smart cities through Mobile-Edge Computing “MEC”; and we are building the blueprint for what it means to have a truly resilient Edge Network. The Wireless Edge Network Support Team is dedicated to evolving Operations to meet the demands of running the Network of tomorrow. Responsibility ranges from short term break/fix outages to longer-term implementation projects to improve network resiliency including:

  • Troubleshooting network issues including app issues masquerading as network issues.
  • Use network troubleshooting tools to isolate network issues across a large multi-site network.
  • Lead projects across multiple working groups to improve network reliability.
  • Partner with network design teams to update designs, based on flaws, bugs or improving network performance.
  • Vendor management and accountability.
  • Handle multiple wireless networks such as eNSE, MEC, MSE, MPLS core, EDN, Enterprise, WDN, WSN, IT, WVN, FES, SDN Spine/Leaf Fabrics, IEN, NEC IP environment network operations and support.
  • Manage small to large issues and outages, isolating problems to specific devices and segments even when the path to resolution is not clear.
  • This position will include night and weekend implementation work.

Where you'll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Associate’s degree or two or more years of work experience.
  • Three or more years of relevant work experience.
  • Experience with Software Defined Networking (SDN).
  • Knowledge of routers, switches, Firewalls, load balancers and how they are used to create end-to-end connectivity.
  • Experience with Cisco, Juniper, Nokia, and F5 devices.
  • Willingness to work a flexible schedule, including nights and weekends as necessary.
  • Experience with HPNA, Pronghorn or other implementation tool or tools used to configure Cisco, Juniper, FWs.

Even better if you have one or more of the following:

  • Bachelor’s degree in Computer Science, Engineering or a related discipline.
  • Experience coding network automation and/or remediation.
  • Experience Github with Python coding.
  • Service provider experience.
  • Knowledge of continuous integration and SDLC/DevOps concepts.
  • Strong written and verbal communication skills.
  • Ability to thrive in a dynamic work environment and high-visibility situations.
  • Ability to triage and prioritize network outages.
  • Knowledge of Nokia Nuage SD-WAN.
  • Strong technical and analytical skills.
  • Cisco NP Certifications.
  • Juniper NP Certifications.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.