When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You will become a subject matter expert using your previous operations experience. You will provide Tier 3 support to operational teams and related to existing customer solutions during Pre / Post Sales and operation. You will be `hands on` with new technologies and engage in developing solutions using Industry Standard technology. Your primary focus will be on solution architectural design with project work that will involve the investigation, design, Proof of Concept and eventual operation of customer solutions.

  • Participating in designing various solutions consisting of operating systems, storage, backup, virtualization, endpoint protection, and database technologies.
  • Analyzing business requirements, identify risks, and collaborate with functional teams and business users to deliver flexible, innovative, and cost-effective solutions while meeting business needs.
  • Delivering complex IT environments aligned with security and compliance standards.
  • Creating and maintaining solution documentation based on project requirements.
  • Coordinating activities and projects within the department from a technical perspective.
  • Continuously improve service availability, security and reliability in accordance with industry best practices.
  • Maintaining and develop operational procedures as part of transferring of the customer solution(s) to operations.
  • Providing operational support, investigate and troubleshoot issues in accordance with ITIL frameworks.
  • Coordinating outage response and associated activities including close communication with impacted customer(s).
  • Monitoring system performance and resource usage as an input to ongoing capacity planning
  • Developing automation strategies and deployment processes.
  • Communicating with customers or their representatives during the pre / post sales process but also during implementation and operation of customer solutions going forward.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You´ll need to have:

  • Bachelor’s degree or relevant work experience.
  • Experience in System/Solution design and implementation.
  • Experience with Linux (e.g. RedHat, CentOS, Debian, Ubuntu etc).
  • Experience with the most current version ofWindows.
  • Experience with virtual Hypervisor (e.g. VMware, Hyper-V).
  • Knowledge of Authentication solutions (e.g. Cisco ISE, Aruba, Forescout).
  • Fluency in English.

Even better if you have one or more of the following:

  • Bachelor's degree in Computer Science, Information Systems.
  • Knowledge of server, blade server hardware or hyper converged infrastructure (DELL VXrail, Cisco Hyperflex preferred)
  • Experience with system resources in hyper converged environments such as SAN/NAS , dynamic system resource allocation and backup solutions.
  • Experience in DNS or DDI products.
  • Experience in Cloud Services (AWS, Microsoft Azure).
  • Experience in backup (Veeam).
  • Experience in scripting (PowerShell, batch, UNIX scripting).
  • Experience in databases (MSSQL, MySQL).
  • Experience in Microsoft Active Directory.
  • Problem-solving skillsin complex production environments.
  • Ability to author quality technical documentation.
  • Ability to effectively lead and prioritize multiple projects simultaneously.
  • Ability to lead a technical team (as part of complex projects).
  • Willingness to learn new technologies and software, being innovative (thinking outside of the box and questioning the norm).
  • Experience of working in a virtual environment.
  • Ability to work well in a team.
  • Communication and collaboration skills.
  • Knlowledge in training and or coaching others.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

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