Billing Analyst

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Under close-to-moderate supervision, this position performs routine-to-moderately complex tasks, analytical assignments including detailed research and evaluation, interpretingand translatingrate and product contract terms to various systems, designingand preparingreports, and resolvingand performingroot cause analysis on rate accuracy issues. The functions performed will be to support Verizon customer contract rate, discount, promotion and ordering implementation process.

• Pinpoint root cause of issues and recommend ongoing improvements/solutions that improve accuracy and efficiency.
• Quickly identify and communicate system issues impacting production environments.
• Collaborate with management, sales and service, PCM, Legal, and Presale on contract rate supportability and accuracy questions and issues.
• Assist in the support of strategic projects by participating in meetings that lead to improved results.
• Partner with team members and management to identify and implement business improvements to achieve ongoing operational efficiencies.
• Assist with the development and maintenance of process documentation.
• Produce routine operational and management reports for area of assignment.
• Support changes to tools, queries, and reports as processes supported are modified or new responsibilities acquired. Support both highly manual as well as more automated job tasks.
• Manage and organize workload for differing deadlines within the contract and order implementation life cycle.

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You’ll be well organized and detail-oriented, constantly driven to identify improvements and creatively solve problems to ensure timely and accurate billing. You’ll be resourceful, enjoy working independently to manage multiple competing priorities, and you’ll have strong oral and written communication skills.

You’ll need to have:

• Bachelor’s degree or one or more years of work experience.

Even better if you have one or more of the following:

• A degree in Accounting, Finance, or Economics.
• Experience using Microsoft Office (Excel, Word, Access, Outlook).

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).