When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Reporting to the Director, Portfolio Management, the Demand Manager is responsible for managing the Employee Experience portfolio working as an extension of the product team and interacting with GTS and business leadership to drive seamless prioritization of work, backlog management, robust financial and resource management and communication/change management.

The Demand Manager is responsible for managing and reporting the health of the project portfolio and resource capacity at the enterprise level. You create new or improve existing portfolio and project management, processes, practices, work products, templates, and tools to successfully achieve business objectives and quality project execution within the portfolio. Demand Managers work with IT leaders, managers, business analysts, Agile teams, customers, and stakeholders to implement the portfolio and project management practices, ensuring they are understood, adopted, and flexible in meeting the needs of users.

  • Centralize and facilitate demand intake, baseline and governance gates.
  • Drives portfolio management processes to ensure strategic alignment on technologies and goals.
  • Develops reporting metrics and portfolio dashboards to allow for repeatable/predictable project/product release success and visibility into areas struggling with scope, schedule, resources or budget.
  • Socializes and coaches team members on the utilization of portfolio tools and processes.
  • Facilitates and confirms resource and budget planning with the Product teams on new demands and partners to sequence projects into the Portfolio.
  • Tracks and socializes budgets and dependencies.
  • Identifies dependencies and critical paths and develops processes to maintain dependency tracking between product roadmaps and projects in collaboration with management and project managers.
  • Improves and streamlines the portfolio and project lifecycle, by working closely with Product teams, leadership, user base and tools teams.
  • Identifies and resolves problems often anticipating issues before they occur or before they grow; develops and evaluates options and implements solutions.
  • Analyzes and optimizes the configuration of the Portfolio tool set to create added functionality.
  • Drives capacity planning for initial and ongoing identification of resource needs and scheduling that will be used for making critical portfolio decisions.
  • Evaluates and identifies areas for improvement in the project and program lifecycle and develops analyses and reporting to target and monitor improvement trends.
  • Collaborates to develop, manage, and optimize portfolio/program/project management methodologies and disciplines.

Where you'll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Five or more years in a Portfolio, Program or Demand Management role.
  • Willingness to travel up to 25%.

Even better if you have:

  • Experience with Portfolio and Project Management tools including but not limited to Clarity, Anaplan, Jira and Rally.
  • Experience as hands on program, project and/or agile management.
  • Master level collaboration and conflict resolution skills.
  • Master level oral and written communication skills.
  • Strong strategy management, analytical thinking, problem solving, learning agility, communication and collaboration skills are required.
  • Capability to handle complex situations and multiple responsibilities in a shared services organization.
  • Demonstrates an awareness of the need for an effective and forward thinking team by building productive partnerships with peers and stakeholders.
  • Strong interpersonal skills; able to work with people at all management levels.
  • Demonstrated positive attitude, self-motivated, responsible, conscientious, and detail oriented.
  • Ability to work effectively and make confident decisions under pressure.
  • Lean Agile Portfolio Management Experience.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.