Senior Manager of Experience Design Digital Shop B2B

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Verizon CX Team is an internal group tasked with evolving the Verizon customer experience across all channels and touchpoints through the design and implementation of innovative products and services that customers love. The team is assembling the brightest designers, design strategists, researchers, and product managers to collaborate within teams shaping the future of the customer experience. The Verizon Design for Business team designs experiences that equip and empower businesses and the public sector to better serve their employees, customers, and communities through technology.

As a Senior Manager of VBG Digital Shop Experiences, you will lead the design and delivery of digital interactions in the discovery, purchase, setup, and fulfillment experiences across our digital storefronts for both SMB prospects and customers. Your team is responsible for developing, maintaining, and aligning sales patterns for Web and App, including the integration and configuration of plans, promotions, and add-ons.

Your focus is on the growth of individuals on your team and designing with partners. You understand how projects contribute to the success of the business. You are responsible for the career growth and performance management for your direct reports. You spend your time focused on running your projects. You guide your team to make the right decisions for the customer. You cultivate relationships with product, tech, and business partners, and monitor the health of your projects. You mentor and support the team and are sensitive to their goals and challenges, knowing when to jump in and when to step away. You are responsible for project success, the quality of our solutions, and the growth and morale of your team.

• Plan and facilitate team activities to identify appropriate design problems, solutions, and opportunities within project brief and client context.
• Plan and facilitate iteration and critique to improve solution quality and support user, business, and technical requirements.
• Assess the needs of team members and provide resources where possible.
• Provide real-time, constructive feedback on project performance and impact on their careers.
• Ramp up new team members, including business context, product positioning, and strategy.
• Coach team on project dynamics, collaboration, and interpersonal communication.
• Plan, coordinate, and facilitate meetings with staff and clients to gather feedback, make decisions, and determine next steps.
• Facilitate teams to define product roadmaps, prioritize new features and enhancements, and recommend feature sets for phased product releases.
• Contribute constructive, thoughtful critique real-time and in the performance feedback process.
• Provide input to role change and performance discussions.
• Participate in the recruiting and hiring process.

Where you’ll be working:

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You are a design leader who guides teams to deliver best-in-class design solutions grounded in user, product, tech, and business requirements through collaboration with partners. Designers look to you for direction, your peers, and other leaders look to you for a fresh perspective.

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Six or more years of customer-facing digital design management experience in a leadership capacity.
• Six or more years of experience in design overall.

Even better if you have one or more of the following:

• Bachelor’s or advanced degree in design or business.
• Experience building next-gen experiences at scale with cutting-edge organizations.
• Experience defining and driving the vision of experience programs and/or partnership based programs.
• A track record of gaining the trust and respect of others so as to build and lead world-class teams in transformational and high-growth environments.
• Experience managing concurrent projects in a fast-paced, results-driven environment and high-level strategic planning and with tactical daily execution.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.