When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We’ve got more than the industry’s best technology—we’ve got the industry’s best service, as well. When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.

  • Providing technical support to customers that have problems with their network.
  • Maintaining three thousand five hundreddevices in one thousand three hundredcustomer networks.
  • Documenting every interaction using one of many tool sets provided.
  • Advocating for the customer by escalating unresolved issues to the next level of support.
  • Monitoring ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed SLAs.
  • Maintaining user, customer, and departmental confidentiality at all times.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • Bachelor's degree or relevant work experience.
  • Technical thinking, basic understanding of ISO/OSI model and IT networks in general.
  • Technical education or relevant work experience in IT networking.

Even better if you have one or more of the following:

  • A degree in IT.
  • CCNA or JNCIA certification.
  • Willingness to work aflexible schedule needed.
  • Experience in technical customer service. Ideally, an ITIL service desk.
  • Computer knowledge. Ideally, with ticketing software.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.