What you’ll be doing...

In this role you’ll significantly contribute to the delivery of our strategic objectives as an individual contributor, supporting our Finance organization and systems. You’ll develop partnerships within the various business channels and assist in establishing required linkages to the global Finance and IT organization. You’ll work to support the team as assigned enabling the business through technology enhancements with various assigned tasks to collect and assimilate data.

You’ll demonstrate understanding of systems and interdependencies of processes to drive the business toward the development of systems that enable processes. A further key responsibility of this position is to identify any improvement opportunities in this area and to contribute to the design and implementation of new processes or procedures as a result of identifying improvement opportunities. Value is provided to the enterprise by constantly improving the processes associated with the delivery of specific strategic initiatives to provide timely, accurate information, and to ultimately safeguard Verizon assets.

  • Provides subject matter expertise on complex processes or issues to the assigned team and work stream.
  • Develops, analyzes, and interprets reports for managers providing recommendations to guide business decisions.
  • Maintains on‐going interaction with internal client groups and other functional areas relating to objectives, deliverables, resource allocation and related matters.
  • Develops, implements, and maintains systems, procedures, and policies for assigned work stream or function(s).
  • Ensures compliance with internal policies and controls, and with external regulations.
  • Undertakes complex projects and provides guidance on project related issues as needed.
  • Leads or participates, as required, in training and skills development initiatives as a subject matter expert.
  • Participates in user acceptance testing activities associated with new or modified systems.
  • Fields issue escalations from internal customers and/or strategic partners and responds to customer inquiries as requested, ensuring issue and error resolution.
  • Identifies improvement opportunities for their work stream and works closely with either the internal team or service providers (if any) to enable the implementation of improvement opportunities.
  • Assists in assessing the services delivered by the strategic partners and validating that performance metrics established by service level agreements are met as applicable.
  • Responsible for specific projects or definable portions of larger projects or processes.

Where you’ll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Bachelor's Degree or four or more years work experience.
  • Four or more years of relevant work experience.

Even better if you have one or more of the following:

  • Bachelor's Degree in Accounting, Finance, Economics, Management Information Systems, or Computer Science.
  • Professional certification (e.g., SQL, Java).
  • Advanced experience in data mining using SQL.
  • Experience in the preparation of system requirement and/or approach documentation.
  • Experience with CFS Collections systems (e.g., CACS Recovery, iFinals, VzT, VzW Billing Systems).
  • Understanding for report query and design.
  • Proficiency in Microsoft Office, especially in Excel, Access, and VISIO.
  • Strong written and oral communications skills.
  • Experience in the technology or telecommunications industry.
  • Independent thinking and the ability to work effectively with minimal supervision in a fast-paced environment.

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