Revenue Assurance Consultant

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

• Develop SQL procedures to drive mechanical corrections and reporting based on issues where customers are under billed or overbilled.
• Drive improvements through automated corrections (reduction of manual work) using programming, SQL procedures and connections to partner systems.
• Solve problems using various toolsets to build composite processes (multiple technologies per solution).
• Assist in web development and maintenance as well as database and server administration duties.
• Maintain existing solutions and work autonomously to drive improvements.
• Coordinate with internal Finance partners to perform process reviews and design solutions to solve issues or bottlenecks.
• Partner with IT to develop system project requirements that will change design and reduce negative customer impacts.
• Learn new systems and processes quickly and effectively.
• Investigation of out-of-syncs to determine root cause driver(s) of billing problems and ensure resolution of same; drive resolution so that issues are seamless to customers (prevention).
• Drive speedy resolutions so that issues are seamless to customers (prevention).
• Interface with channel support and legal to communicate with customers on corrections as needed.
• Provide direct support to field personnel with system questions, methods and procedures, etc.
• Ensure system feeds are updated/added for new products and services implemented.
• Manage project inputs to requirement documents for IT projects and track to completion to ensure system remains up-to-date.
• Work as a subject matter expert on the end-to-end system design and operations within.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You'll need to have:

• Bachelor's Degree or four or more years work experience.
• Four or more years experience in developing websites and databases.

Even better if you have one or more of the following:

• Bachelor's Degree in Computer Science or Information Technology disciplines.
• Four or more years experience utilizing SQL, Object Oriented Programming, HTML, CSS, JavaScript.
• Strong analytical skills.
• Ability to investigate and determine root cause of issues.
• Experience in continuous improvement initiatives and project management.
• Ability to negotiate issues across multiple teams in an environment of constant change.
• Strong written and oral communication skills.
• Strong organization skills.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).