When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Manager you will report into a Senior Experience team Manager. You will manage and lead ateam’s output in UX, user research and service design for an assigned area of the product suite. You will also deliver designs and user experience yourself as a lead designer.

  • Manage a small UX team for your assigned area.
  • Work closely with engineering, product management, product marketing and key stakeholders to ensure the team goes successfully from research, to early stage concepts, user testing, to launch and repeat, all following our established end-to-end process.
  • Collaborating and aligning with Product Management and Engineering.
  • Immerse yourself in the user journey through our products and those of our competitors, to craft the user experience and ensure the user is placed at the centre of the design and development process throughout.
  • Plan and run workshops and assist or guide the process through the various stages of UX design process including UX brief, research, wireframing, prototyping, testing and iterating.
  • Responsible for the organizing, managing and moderating of user testing on a product level

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You’ll need to have:

  • Bachelor's degree or relevant experience.
  • Experience in UX.
  • People management Experience.
  • Mentoring experience.
  • User Research experience
  • Data analytics experience.

Even better if you have one or more of the following:

  • Degree in interaction, UX, visual or graphic design, HCI.
  • End to end SaaS product experience.
  • Experience identifying user problems and issues through hands-on user research and user testing.
  • Service Design process experience.
  • Proven track record of actionable outcomes based on To-Be blueprinting workshops and stakeholder management.
  • Experience of working in cross functional teams throughout the end-to-end Design Process.
  • Knowledge in Lean Kanban and Lean UX Methodology.
  • An online portfolio showcasing some, or all, of the following skills and abilities– Research, Personas, UX Flows, Experience Maps, Prototypes and User Testing.
  • Experience in the Design Thinking methodology.
  • Experience of Lean UX and Kanban a distinct advantage.
  • Business experience.
  • Process transformation experience.
  • Excellent communication skills.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

Moving the world forward together

Our credo is at the core of the
V team culture.  

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