When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

This position will consult with an Enterprise customer and represent VZW in a positive/professional manner. You will proactively interface with customers, and address impacting issues. You will assume a leadership role in providing technical direction to Enterprise customers and internal business owners. You will also provide customized solutions that meet customer’s business needs:

  • Providing technical expertise and guidance.
  • Performing root cause analysis for recurrent or high impacting incidents.
  • Acting as an escalation path for complex incidents and change requests.
  • Engaging with vendors when required.
  • Acting as Tier3 support for customer-impacting issues, advanced data troubleshooting within access to transport issues.
  • Creating procedures, training / operations manuals, Documentations (Technical, Customer).
  • Partnering with other internal stakeholders to design/build/test/implement/integrate new products/services.
  • Assisting with proposing/designing/testing/implementing structural solutions.
  • Leading roadmaps, new feature testing, platform patch deployments, etc., and proactively identify, design and implement new processes to meet changing customer needs and challenges, and minimize customer impact.
  • Responsible for leading, driving resolution, and responding directly to Enterprise customers about critical issues.
  • Managing Enterprise customer complaints and network by examining/interpreting performance metrics and data to determine the most critical issues.
  • Performing hands-on system engineering which includes off-hour maintenance window work.
  • Leading troubleshooting and resolution of critical service impacting issues, and ensuring efficient operations.
  • Collaborate cross-functionally with other departments throughout the company to analyze issues impacting service and recommend, develop, and implement process improvements.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • Bachelor’s degree in Computer Science, Electrical Engineering or other related degree.
  • Advanced technological certifications are a plus.
  • Four or more years of experience in the wireless or telecommunications industry.
  • Independent decision-making skills and the ability to clearly and concisely present technical information to non-technical audiences.
  • Knowledgeable in legacy CDMA technology and call flows ranging from access to transport.
  • Able to perform and decode traces within this technology and drive to resolution for data, messaging and private network.
  • Ability to meet aggressive deadlines, manage multiple projects simultaneously, and to work in a fast-paced, dynamic, customer and team-oriented work environment.
  • Ability to interact with and present to all levels.
  • Ability to act independently or member of a highly skilled technical team responsible for fulfilling complex business requirements with the implementation of reliable & efficient automated solutions; may be enterprise wide initiatives.
  • Ability to exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results.
  • Understanding of advanced data concepts such as Mobile Private Network solutions and concepts.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).