End User Support Technician

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

In this role you will be working as an End-User Support Engineer supporting Verizon internally. A combination of technical support and excellent customer service is crucial for this position.

In this role you will be responsible for:

• Providing end-user support to Internal Verizon employees and 3rd party vendors on company supported applications and devices.
• Troubleshooting Mac and PC issues, determining the source of issues, and resolving them for end-users.
• Partnering with the team to complete project-based work.
• Resolving incidents and tasks using the Service Now Application.
• Collaborating with peers on best practices with respect to troubleshooting.
• Position is performance based and the candidate is responsible for meeting or exceeding key performance metrics at the individual level with a rollup to the group level.
• Assisting in the creation of knowledge articles or updating existing knowledge articles, promoting self-serve.

*Schedule will be determined based on the needs of the business, candidate must be willing to work nights / weekends / holidays.*

*In this Hybrid role, you'll have a defined work location as well as the ability to work from a remote position. This schedule may include office days that are scheduled by the manager.*

*This candidate can be based out of any valid Verizon U.S. based Verizon work location.*

#VZIT

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or one or more years of work experience.
• Ability to lift up to 25lbs.
• Ability to climb a ladder or reach under subfloors.

Even better if you have one or more of the following:

• A degree.
• Experience with current Mac OS, Windows OS, Active Directory (AD), DUO Authentication, VPN functions, password administration, and G-Suite applications and Citrix knowledge.
• Experienced with remote access support, ISP, routers, Aruba configuration thin PC and thin clients.
• System administration experience.
• Experience with At Your Service or ServiceNow Incident management.
• Experience supporting Call Center user equipment, mobile devices, supporting users from a remote location, and Citrix environments.
• Ability to be professional and courteous.
• Exceptional customer service skills.
• Ability to be a self-starter and work well in a team-based environment.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).