Research Operations Specialist

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon Connect is transforming the way people, vehicles and things move through the world. We put innovation, automation and connected data to work for customers to help them become safer, more efficient and more productive via our fleet management products and services. Whether it’s an in-cabin smart dashcam, a mobile app for pre-trip inspections, a tablet carried around the job site, or a display on the office wall showing the status of the entire fleet, our IoT experience spans multiple contexts and industries, serving small family businesses to large enterprises all over the globe.

As a Research Operations Specialist on our UX Research team, you will enable us to maximize impact with our research by helping the team to work more efficiently. The focus of this role will be on creating a strategy and managing participant recruitment. You will also assist with other customer insight process improvement initiatives by collaborating with the team to better understand their process and how you can improve it. You will be part of an extensive mentorship network, coached not only by your manager but by multiple talented, experienced researchers who will inspire you to do your best work and help you to progress in your career.

Responsibilities:

• Create and actively manage our participant recruiting strategy.

• Assist researchers with recruitment, screening, scheduling, running, and incentivizing participants for research efforts.

• Work with 3rd party vendors to supplement our recruiting efforts.

• Coordinate, organize, and evaluate research programs and processes on the Verizon Connect Experience Team.

• Advocate for the customer experience.

Where you’ll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You are a planner and a doer with a curious and analytical mindset. You know how to ask the right questions to help improve processes for your team. You are organized and detail oriented - someone who is always dependable. You understand the research process and how critical it is to have reliable, quality participants available quickly for the team.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• One or more years of experience in research or research operations roles.
• Willingness to travel.

Even better if you have one or more of the following:

• A certificate or a degree in UX, HCI, Marketing, Business, Data Science, Human Factors, Psychology, Anthropology, Design Research, Media Studies, or a related, user-centered / human-centered subject.
• Experience with third party vendors for B2B.
• Experience with both qualitative and quantitative research.
• Visual communication skills.
• Experience with Service Design.
• Excellent project management and administrative support skills.
• Ability to work well independently and within a team structure, with consistent mentoring and oversight.

Keyword: VZConnect

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).