When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You will be responsible for leading strategic and developmental initiatives in order to provide a best in class user experience for our internal users as well as our external customers for our cutting edge technology 5G Fixed Wireless Access for both Consumer and Business customers.

You will lead strategic initiatives that support and impact various Field Operation lines of business including Installation & Maintenance, Construction, Global Network Operations, Central Office, Network Installation as well as the Operations Control Centers. These lines of business serve customers across many types of services not just limited to 5G but including Fios (Fiber Optic Service), Copper, H.S.I (High Speed Internet), Special Services, Dark Fiber, Fiber Internet, Voice Over Internet Protocol (VOIP), IEN (Intelligent Edge Network) and CPE (Customer Premises Equipment).

  • Perform regular data analysis and reviews to track performance and provide timely responses to employees and upper level management.
  • Lead coordination of Market Launches for 5G Fixed Wireless Access and Business Internet for Small, Medium, Mass, Enterprise and Public Sector customer bases
  • Collaborate with internal and external teams to prepare and deliver Executive presentations
  • Support Field Operations in identifying and tracking installation and repair opportunities through resolution
  • Coordinate with Agile Release Train team members to identify, define, and prioritize system enhancements and fixes.
  • Create and implement processes that provide solutions and guidance to our frontline leaders, center associates and technicians
  • Implement strategic solutions to solve business problems, drive efficiency, reduce waste and ultimately drive a better customer experience.
  • Partner with clients to understand and define business needs.
  • Act as a liaison between the business and IT (Global Technology Services (GTS) and Network Systems) to effectively convey the business needs in the form of requirements.
  • Participate in prioritizing the work stream to ensure development resources are maximized.
  • Collaborate on a team to design systems and applications with a focus on delivering an exceptional user experience.
  • Validate and test products to ensure quality.
  • Create training and communications that help build an environment for success and regularly meet to review projects and develop action item deliverables.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience with MS Word, PowerPoint and Excel.
  • Knowledge of more than one of the following areas within Field & Center Operations: 5G Fixed Wireless Access.
  • Knowledge of more than one of the following Field Mobility Applications: I&M & GNO dispatch applications, Circuit View / Circuit View 2.0, Wi-Fi Analyzer tool, Manager Central I&M & GNO.
  • Valid driver's license.
  • Willingness to travel up to approximately 50% of the time.

Even better if you have one or more of the following:

  • Master's degree.
  • Program/Project Management experience.
  • Proficiency with Google Suite productivity and connection tools including: Gmail, Google Drive, Google Slides/docs/sheets
  • Strong communication, time management and organizational skills.
  • Mobility application design experience.
  • Presentation and communication skills.
  • Experience in change communications.
  • Knowledge of more than one of the following Center Applications: Optix Dispatch, Vzontime, VRepair, Capacity Management Tool.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.