When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You will be the post-sales relationship governance lead with the client overseeing the account health of Verizon Services from delivery through lifecycle support.

Primary Responsibilities:

  • Manage the client experience for large scale global multi-discipline clients.
  • Build a trusted/strategic advisor relationship at the executive decision making levels with each assigned client to drive measurable value of Verizon’s technology and services.
  • Engage clients to gain in-depth knowledge of their business objectives.
  • Develop a strategic service plan with clear KPIs that aids the client in achieving their outcomes, and manage internal stakeholders to executive effectively on the service plan.
  • Prepare, schedule and lead Monthly Operational Reviews, Quarterly Business Reviews, knowledge share events and ad-hoc client meetings to track KPI performance against the clients’ outcomes.
  • Actively propose value-add continual service improvement activities based on customer feedback and lead successful implementation of these initiatives.
  • Develop and share best practices with client service team members and internal stakeholders to enhance the quality, effectiveness, and efficiency of our overall support of customers.
  • Propose improvement and enhancement initiatives and lead to completion.
  • Advocate customer needs/issues cross-departmentally, and govern the effective resolution of needs / issues within Verizon’s global team.
  • Collaborate with Sales team on account strategy, and identify opportunities for account expansion of products and services within their accounts.
  • Provide pre-sales consultancy to support new logo growth.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manage.

What we’re looking for...

You'll need to have:

  • Bachelor degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Five or more years of experience in Service Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role.
  • Experience with strategic business development – building and executing service strategies.
  • Experience in working with complex, multi-divisional, multi-geographical customers.
  • Fluent level Japanese.
  • Fluency inEnglish.

Even better if you have one or more of the following:

  • Leadership skills to identify client’s needs, develop and execute actions.
  • Negotiation skills with experience in getting win-win solutions for clients.
  • Impressive executive presence and communication abilities.
  • Ability to create structure in ambiguous situations and design effective processes.
  • Curious about how technology supports business objectives abilities.
  • Passion for technology and for being a part of a global business.
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
  • Ability to persuade, inspire and motivate others - strong interpersonal skills.
  • Solid analytical, strategic thinking and problem solving skills.
  • Strong team player, but still a self-starter with theability to lead by example.
  • Abilityto work in an ambiguous multi-tasking environmentand and can adjust priorities on the fly.
  • Experienced in cyber security support environment related environment.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.