When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

  • Over accountability and leadership of a global team of highly talented professionals to successfully provide end-to-end service governance to meet contractual deliverables and defined customer success criteria
  • Implement customer approved account service governance, and manage all critical executive level customer escalation communications.
  • Establish seamless and effective management and alignment across all critical cross functional areas/roles within Verizon and with third party partners to achieve the required business outcomes for Verizon and the client on assigned deals, including close collaboration with functional executives from Sales, Operational teams, Finance, PCM, Product Management, Commercial Management and Legal.
  • Provide highly visible leadership for the internal cross functional teams to ensure a mutually successful outcome for the client and Verizon.
  • Partner with the Sales team provides the primary point of contact for all client requirements and expectations with regard to the Verizon relationship.
  • Responsible for engaging senior client executives in the assigned accounts and leading the account team to achieve their respective target business case outcomes maximizing overall profitability whilst minimizing commercial risk and retaining client success.
  • Work with all relevant Verizon cross-functional teams to drive continuous improvement, strategic reporting and proactive reviews required to meet the P&L results for assigned accounts
  • Establish robust governance processes for assigned accounts that will ensure the achievement of financial targets, client satisfaction, risk and compliance management.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Fluency in Japanese.
  • Flenccy in English.

Even better if you have one or more of the following:

  • Experienced in client relationship management, business management, operational, technical and program management skills.
  • A senior business leader with management experience in the IT & Communications industry operating with major international corporate clients in the following areas:
  • Knowledge and or experience with ITIL based managed services delivery experience in ITO, BPO and enterprise grade application management
  • Communicating abilities that is able to establish strong C-level relationships both internally and externally
  • Experience in large scale domestic and international organizational management involving complex internal matrix management and external partner/third party relationships
  • Experience in formal implementation of service governance delivery models including working with partners and third party vendors.
  • Professional knowledge of the Japan market, including but not limited to industry and technology trends.
  • P&L accountability, financial and general business unit management skills and knowledge.
  • Commercial acumen with demonstrable experience of successfully managing client and third party negotiations involving one hundred million plusTCV outsource contracts on a global basisSales, operational delivery and customer relationship management of high profile and high value complex global networking, IT applications and outsourced accounts.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.