When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Security Engineer is a member of the Verizon Security PMO Operations team. This is a technical resource for in-depth security device incident analysis and emergency changes for customers. As a Security Engineer you will develop an understanding of the specifics of the customer’s security architecture and will be serving as an escalation point to our customers and other engineers for complex incidents or changes. Security Engineers are experts in their fields, whether change management, incident management, and security analytics. You will be supporting the customer as an expert on security products and services.

  • Performing troubleshooting and diagnosis of complex enterprise security device incidents supporting escalations.
  • Understanding and completing proposed architectural (Design) changes that will impact the customers' business and be able to articulate outcomes to technical and non-technical team.
  • Complete Major Upgrades in partnership with our peer group
  • Understanding Change Management participation to include; create/update/close change request in requisite change system, design change and submit change form, or review submitted change form and correct any deficiencies, stage or implement change and troubleshoot failed changes.
  • Using vendor provided tools, log files, scripts, etc. to resolve complex incidents.
  • Performing in-depth research of assigned problems to identify the best resolution and present information to customers and implement it.
  • Troubleshooting connectivity or routing issues pertaining to external access into or out from the customer network
  • Building and analysis of monitoring reports
  • Guest Wireless networking configuration, troubleshooting and monitoring
  • Follow all escalation and security procedures
  • Provide analysis of logs from the logging service
  • Actively participate in SWAT teams when issue definition is required between many vendors
  • Timely status customers and management of issues via established processes
  • Perform regular surveillance of services; observe ongoing operational and performance issues to identify, define and resolve issues
  • Interpret management console messages, research and perform required actions
  • Keep up-to-date on technologies supported within the security teams, maintaining familiarity with new technologies
  • Ensure that all issues are logged utilizing troubleshooting ticketing procedure
  • Keep customers informed of changes or scheduled down times using corporate change management procedures
  • Maintain a professional image at all times
  • Be courteous and helpful to customers
  • Perform additional duties including project work and generating ad-hoc reports and event summaries when required

Where you'll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You Must Have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience in Network Security.
  • Experience and knowledge of Cisco Hyperflex, ISE, and SIG environments
  • Experience with Cisco and Aruba Wireless
  • Active Directory/LDAP
  • PKI infrastructure
  • Routing and Switching
  • 3rd party integration via Cisco pxGrid
  • Cisco Secure Mobility Client ISE NAM and ISE Posture
  • Experience and knowledge of firewall functionality includes Palo Alto, CISCO ASA, Checkpoint, Juniper (SRX, ISG, NetScreen, etc.), Fortinet
  • Experience and knowledge of Caching/Proxy/AV devices (Bluecoat, Cisco, NetCache).

Even better if you have one or more of the following:

  • Strong verbal and written communication skills.
  • Ability to work in a team environment.
  • Knowledge of Global/Local load balancing devices - F5 (GTM, LTM, APM).
  • Scripting expertise

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.