When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

  • Actively monitor application / infrastructure performance and maintain system up time.
  • Detect and diagnose first level identified issues and assisting with their resolution.
  • Communicate with application / infrastructure owners with respect to maintenance, monitoring and escalation of issues.
  • Be vigilant in all the monitoring platforms like email, slack etc., and respond immediately.
  • Collect and document information about application / infrastructure performance, problems and failures.
  • Develop and suggest needed improvements based on data collected.
  • Make improvements to existing support documentation and assist in the development of internal as well as training materials.
  • Address all alerts and handle all incidents as per strict SLA guidelines.
  • Communicate with a sense of urgency and collaborate with geographically diverse teams across multiple time zones.
  • Provide efficient support and participate in the calls from first level service support team perspective to restore the services in the shortest possible time.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • One or more years of relevant work experience.
  • One year experience in a platform/application support or operations role.
  • Experience with Network Technologies (Routers, Switches, Firewalls).
  • Experience with basic testing practices.
  • Experience with Windows or Linux operating systems.

Even better if you have one or more of the following:

  • AWS Certified, Cisco Certified, Microsoft Certified.
  • Knowledge of tracking systems such as, JIRA.
  • Experience with Application monitoring tools:Solarwinds, AppDynamics and NewRelic.
  • Scripting and automation skills, especially PowerShell / python scripting
  • Experience with large enterprise scale solutions.
  • Holistic approach to the application support & development and strong owner attitude of the functionality provided to the customers.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.