Omnichannel Product Owner

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As an Omni Channel Product Owner, you will be responsible for identifying and implementing strategies to drive growth, increase revenue, reduce costs and improve the digital experience for sales reps and customers. You will be responsible for driving digital sales growth by converting prospects into customers and gaining new sales from existing customers. You will build and nurture close partnerships with cross functional teams and business owners to define sales initiatives that optimize our funnel and the use of promotions and offers across assisted and digital channels. You must effectively communicate project and/or issue status to Verizon key stakeholders and executives. You must be an action oriented, results driven professional with a history of achievement operating in a fast paced environment. You will work collaboratively with analytics specialists and use data to shape strategy and solutions.

Key Responsibilities:

• Act as a thought leader to shape, prioritize and deliver the omni channel experience that best meets our reps’ and customers’ needs at any time in their sales and purchasing journey respectively.
• Based on data driven insights, define, design and deliver omni processes & tools that: (i) drive more qualified leads from assisted channels to Verizon Wireless eCommerce flows and (and vice versa), and (ii) drive incremental sales across channels.
• Create and maintain project timelines to ensure implementation tasks are complete and critical milestones are met.
• Identify and resolve issues that may impact critical project deliverables.
• Develop remarketing programs to optimize acquisition of new small business and mid-markets customers.
• Identify and use key metrics to measure success of a project and provide read-outs to leadership.
• Manage the Digital eCommerce funnel for Verizon Wireless services, with a focus on new customer acquisition for small & medium business.
• Translate business requirements into actionable use cases.
• Partner with cross functional teams during the development and implementation of key digital solutions that cross multiple channels, including robust fraud and credit solutions.
• Oversee multiple, simultaneous digital/technical work streams, liaising with other teams for planning, knowledge management and standards development that can support scalability and efficiency.
• Provide inputs for the creation of business cases to gain executive alignment and approvals.
• Review VOC and identify rep pain points; lead teams to come up with solutions to address and monitor post launch improvements.
• Summarize project progress and results for executive updates and reviews.
• Continually test enhancements to identify & report defects, and ensure they’re fixed in a timely manner.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Experience with sales in ecommerce portals and apps.
• Willingness to travel up to 25% of the time.

Even better if you have one or more of the following:

• A degree.
• Project management experience including requirements gathering and writing user stories.
• Digital Marketing or Sales experience.
• Experience with Agile Development process.
• Experience with Jira.
• Experience creating digital journeys for ecommerce transactions.
• Experience in improving digital sales funnels.
• Experience in web design, ecommerce, graphic design, UX or related fields.
• Experience analyzing data, preparing reports and making recommendations.
• Organizational skills to share clear requirements to cross functional teams, organize project teams and report deliverables.
• Ability to be a team player who can effectively handle multiple priorities simultaneously within tight timelines.
• Ability to identify, troubleshoot, and resolve problems across the digital ecosystem.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.