When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You will be part of the Core Infrastructure Support Team, responsible for implementation, maintenance and ongoing support for the Intelligent Edge Network in Verizon global IP footprint. You will act as a technical liaison to the Engineering, Planning and vendor organizations to ensure supportability and reliability of the IP services across the production network. You will develop resolutions to complex problems that require the frequent use of creativity. Additionally, you will also be conducting analysis of situations or data requiring an in-depth evaluation of variable factors and exercising judgment in selecting methods, techniques and evaluation criteria for obtaining results.

You will be a Subject Matter Expert for the entire Intelligent Edge Network with responsibility to provide escalations and technical support as needed.

  • Ensuring operational performance of production network routers and switches.
  • Performing software and hardware upgrade and network design optimization and implementation based on established guidelines.
  • Scheduling to provide support for complex issues and escalations from internal and external groups.
  • Working with Planning, Engineering and lab to support existing and new functionalities as business requirements evolve.
  • Building virtualization of application and/or control-plane to Open Stack environment.
  • Adopting agile methodologies and showing an aptitude for being able to adapt.
  • Developing scripts and/or programs to use automation and eliminate manual tasks.
  • Finishing projects independently and meeting tight timelines without impacting critical IP services.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Willingness to travel up to 25% of the time.

Even better if you have one or more of the following:

  • Master’s degree.
  • Eight or more years in the telco industry passionate about technology.
  • Knowledge of IPv4, IPv6, QoS, Multicast, MPLS, IP Routing Protocols like ISIS, OSPF, BGP, L3VPN, L2VPN, Traffic Engineering using BGP and MPLS-TE.
  • Knowledge and experience with router platforms from Juniper, Cisco and Nokia.
  • Knowledge of modern router architecture including interworking of control plane and forwarding plane, switch fabric, egress queuing.
  • Knowledge of Network Configuration Protocol (NETCONF), REST-CONF, and YANG.
  • Ability to quickly analyze situations, identify problems, and provide solutions.
  • Ability to lead and drive projects to completion and balance multiple work assignments simultaneously.
  • Written and verbal communication skills.
  • Ability to communicate complex information clearly and concisely.
  • Experience with Automation using configuration management tools like Puppet, Chef, Ansible or Salt.
  • Ability to develop programs using REST API to a controller northbound interface.
  • Experience with Splunk for Proactive monitoring and Analysis using Next Generation telemetry, logging, reporting, dash board development, and continuous delivery technologies.
  • Scripting skills with Python, Perl and API experience.
  • Interpersonal skills.
  • Ability to balance multiple work assignments simultaneously.
  • Critical thinking, problem solving abilities, and decision-making skills.
  • Verbal and written communication skills.
  • Ability to communicate complex information clearly and concisely.
  • Ability to lead technical discussions with a group of individuals in the industry with varying technical positions.
  • Ability to work well both independently and in diverse teams.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.