When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Senior Engineer - SREof Support and Operations team , you will be working on implementing Operation effeciencies and work very closely with Tier1 /Tier2 and Business Operations team on application support, ticket management , CMD/Outage managementand proactive alerting , while leveraging Site Reliability Engineering (SRE) practices and principles across all customer/agent interactions and applications. Your role, as part of the Operations team would be to monitor and operate applications in production “mission-critical systems” and do whatever is necessary to keep the site up and running. You will be responsible for maintaining and establishing service levels agreed upon with Business and manage MTTR and error budgets for each of their systems. You will be expected to balance your time doing operational work (making sure systems work as expected) and also improving the systems by writing software to automate processes and reduce wasted effort.

  • Implementing SRE automation, developing automation across the stack, and optimizing operations hours by reducing manual operations.
  • Implementing automation across all the layers – infrastructure provisioning, configuration management, deployment, testing, and operation.
  • Working on retooling our infrastructure to provide an agile, cloud based foundation that provides common infrastructure management and automation framework.
  • Interfacing directly with senior staff members within the organization to discuss and assess compliance with IT policies, standards and procedures, suggest opportunities for improvement, and report on the status of specific.
  • Working with development teams throughout the software life cycle ensuring sustainable software releases.
  • Practicing sustainable incident response and blameless postmortems.
  • Developing automation scripts to automate the creation and maintenance of environments.
  • Creating and implement monitoring tools and solutions to provide visibility into the infrastructure and application performance.
  • Diagnosing complex system problems using dumps, traces or other diagnostics aids.
  • Diagnosing system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization and Datadog.
  • Looking for opportunities for continual improvements in infrastructure and processes.
  • Ensuring scalable process and infrastructure with a focus on high availability.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Knowledge of APM tools like CA Wily, New Relic, Catchpoint, or Datadog.
  • Willingness to travel.

Even better if you have:

  • Bachelor’s degree in Computer Science or related.
  • Experience with all phases of the Software Development Lifecycle, including system analysis, design, coding, testing, debugging and documentation.
  • Experience in Java Application Design, Development, Programming and Support Maintenance using Java EE technologies (JSP, Servlets, JSF, Struts, Spring, AJAX, JDBC, JNDI, Java Beans, Hibernate, Web Services, Web Sphere Application Server, BEA Web logic, Oracle ADF, ADF Faces and Oracle12C).
  • Knowledge of WEB Open Standards, including HTTP, Web Services, SOAP, XML, XPath, XSLD, HTML 5 and RSS.
  • Expertise with DevOps suite of tools, such as Jira, Docker, Jenkins, and Git.
  • Experience with designing and implementing CI/CD DevOps solutions using Jenkins pipelines using Python, Git, Shell, YAML, Kubernetes and Docker.
  • Four or more years of experience working on middle technologies like Weblogic, Tomcat, IBM MQ/Kafka/ RabbitMQ, Springboot, REDIS, Elasticsearch etc.
  • Automation experience and ability to code or script at an advanced level.
  • Kubernetes CKA Certification.
  • Experience in scripting - Ansible, CloudFormation, Jython and UNIX shell scripting.
  • Configuration Management experience with Chef, Puppet, Ansible or Python.
  • Experience performing analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
  • Experience leading and participating in performance tests identify bottlenecks, opportunities for optimization, and capacity demands.
  • Experience in IT Security and compliance, operations and network services, and application development.



Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.