When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Our Global Technology Solutions group is looking for a Senior Manager for Site Reliability Engineering team, focused on managing AIOPS rollout to the business unit (Verizon Business Group).

  • Lead and collaborate with portfolio teams across all LOB’s to support a framework that combines engineering and application development to drive operational stability.
  • Leverage some of the latest technology to develop a holistic approach to enhance systems and application reliability with a focus on superior customer experience.
  • Collaborate with the core teams combining software practices and engineering to strengthen the application/system reliability along with operational support.
  • Utilize advanced knowledge of system architecture, network, application development, testing, and operational stability to help transform the way the teams operate today.
  • Utilize advanced scripting and coding capabilities to develop artifacts for alert & event correlation ingested from diverse monitoring sources and leverage AI/ML to automate recovery actions.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need tohave:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience as a Site Reliability Engineer and support an SRE framework across multiple teams.
  • Willingness to travel.

Even better if you have:

  • Bachelor's degree in Computer Science or related.
  • Mentoring skills to replace manual processes with automation.
  • Developed automated recoveries to prevent problem recurrence and enhance trending and centralized reporting (ex. Grafana dashboard integration).
  • Identified opportunities to improve architecture/engineering practices.
  • Knowledge of MYSQL and SQL queries, DB replication, and Grafana reporting, Systems and Network Architecture, AI/ML, and Splunk experience.
  • Collaborated across all levels of the organization to drive the SRE model.
  • CI/CD - Deployment pipeline experience (Jenkins, Ansible).
  • Knowledge of Python or similar scripting languages.
  • Knowledge of UNIX/Linux based systems, and experience troubleshooting applications running on these systems.
  • Experience with software lifecycle including design, implementation, and delivery.
  • Experience in designing, analyzing, and troubleshooting large-scale distributed systems.
  • Ability to apply a systematic approach to solve problems with a sense of ownership and focus.
  • Effective communication and collaboration skills with the ability to articulate technical details to a diverse audience.
  • Installation, Infrastructure & Configuration - Linux Systems Administration and Operations experience, Network Administration experience.
  • Integrations & Development experience: Data Ingestion & integrations with REST API, JSON, XML, SMTP, SaaS-based solutions (New Relic, Catchpoint, AWS Cloud Watch), AI/ML, SPLUNK, MySQL, SQL Query, Python, JavaScript, and Unix Shell Scripting, Jenkins & Ansible and Grafana reporting tools.
  • Clustering & Workflows: Operations (SRE) workflows, responsibilities, and organizational structures, predetermined and dynamic correlation, entropy, anomaly detection concepts, SQL DB experience.
  • Knowledge of monitoring and metrics concepts. (Volume, Performance, Capacity).
  • Experience in cloud technologies such as architecting, developing, or maintaining cloud solutions in public cloud environments (AWS/OCI/GCP).
  • Experience in supporting enterprise container-based platforms.
  • DevOps container/orchestration tools (Kubernetes, Docker etc.) experience.



Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.