When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You will be responsible for project management, implementation and support for existing call center infrastructure projects within the Public Sector. You’ll be responsible for successfully managing steady state operations as well as coordinating discovery, design, implementation and support of all hardware, software, security, and management components into the existing customer boundaries, and adding additional technologies as required within scope and schedule. Anticipated daily activities include: creation of agendas for internal and external meetings, lead internal and external status meetings, capture and distribute meeting minutes, assign action items to appropriate stakeholders, facilitate technical discussions as need, create and manage project plans, manage resource availability. As required the Project Manager will be required to provide written status to the Program Manager and executive leadership both internal and external to Verizon.

  • Establishes periodic status meetings with the client, Verizon and any Third-Party Vendors to discuss status of contractual relationship.
  • Monitoring Key Performance Indicators (KPIs) across several technologies and implementing action plans when needed.
  • Serving as an escalation point of contact for all service related matters to ensure customer satisfaction.
  • Leading efforts to escalate across internal groups to resolve issues impacting customer service.
  • Resolving business problems and escalated issues by working closely within and across teams.
  • Participating in a client services team including planning work and mentoring of junior team members.
  • Ensuring team compliance with existing agreements, policies and reporting requirements.
  • Ensuring coordination of Purchase orders with third party vendors, internal sourcing, legal and contract teams.
  • Drive customer requirements, document change requests and review and revise program documentation.
  • Support the implementation of newly approved task orders into the existing call center environments, which may involve changes to the IVR, intelligent call routing, call manager, call control soft clients, and CRM integration points.
  • Frequently interface with the customer program and technical teams.
  • Conduct routine program reviews with Verizon and customer executives.
  • Handle matrix management across multiple functional and technical groups within Verizon and its subcontractors.

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You’re the type of person who sees the big picture and looks to make the biggest impact possible. You have an eye for design and a business focus. You are creative and innovative andunderstand when to stay within the lines. You’re comfortable working and communicating with all types of people, and they listen to you. You are able to understand client priorities and translate them into business plans. You’re organized and detail oriented and you’ve got a knack for spotting errors. You take a lot of pride in your work, and that’s why people count on you to deliver.

You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Three or more years relevant experience.
  • Knowledge of Telephony, UC, CC, Cloud and Security technologies or relevant field.
  • Ability to obtain and maintain government sponsored security clearance.
  • Willingness to travel to customer site, as needed.
  • ITIL and PMP Certification: current or willingness to obtain within 6 months of start date.

Even better if you have one or more of the following:

  • Bachelor’s degree in marketing, communications, advertising or business.
  • Public Trust clearance.
  • Three or more years of Project/Program Management experience within Telecom industry.
  • Three or more years of experience creating, monitoring, and implementing business process.
  • Two or more years of experience managing large projects.
  • One or more years of experience indirect customer and vendor management.
  • Knowledge of Verizon's Ordering Systems and Architecture, specifically as they relate to the Federal Government accounts.
  • Experience with Verizon's transport and how they relate to products and services offered to the customer.
  • Documentation, communication and interpersonal skills.
  • Knowledge of Government security processes and documentation deliverables including the System Security Plans and Contingency Test Plans.
  • Familiarity with Government security standards including FISMA, FEDRAMP and ATO processes.
  • Ability to effectively communicate both written and verbal at all levels within an organization.
  • Analytical and problem-solving abilities.
  • Ability to analyze and document complex business processes and independently identify opportunities for improvement.
  • Ability to efficiently prioritize and organize competing work demands with little oversight.
  • Ability to thrive in a dynamic environment and make effective decisions.
  • Ability to work effectively both independently, within a team and between teams.
  • Demonstrated capabilities for creativity and innovation.
  • Basic understanding of the WITS, Networx, and EIS contracts.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.