Digital Product Content Owner

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We’re looking for you to bring the latest and greatest features to our customers - and to help us tell the marketplace about what’s new and why they need to have it. As a Digital Content Product Owner your goal is to own the digital content experience of our customers on our business self-service portal, Verizon Enterprise Center (VEC). As a member of the VEC team, you will be responsible for enhancing customer journeys across various transactions by identifying content and process gaps, opportunities, designing solutions, and improving experiences so as to drive the VEC adoption. You’ll conduct user and market research, understand the customer pain points, define requirements, build a robust roadmap, ideate iteratively, and deliver outcomes that drive adoption and usage of VEC. You will interact with various IT professionals, business stakeholders, system architects and subject matter experts to help produce actionable results. You hold the firm belief that different perspectives create the best solutions and groundbreaking new designs.

• Drive, own, and manage the product development/project management/operational support of end-to-end digital content production process using various enterprise content management systems. This includes setting up and updating product content, devices, promotions, images, and other assets, leveraging various CMS capabilities, and your knowledge of the Verizon content management platform, site architecture and product offerings.
• Manage help/support platform on our wireline business portal. Assist with building a Sales toolkit with appealing content including DIY and explainer videos. Develop content and messaging for new features.
• Manage and maintain AEM (Adobe Experience Manager) for the wireline business portal. Establish Adobe Analytics help content, sales content, and campaigns and track these campaigns for real time metrics on campaigns.
• Plan and drive customer campaigns in collaboration with Service to drive adoption of VEC and its features. Manage customer communications and improve communications life cycle with our users.
• Develop focused registration campaigns working with business markets and public sector service teams.
• Enforce best practices for scalability, supportability, ease of maintenance, and system performance.
• Facilitate user council meetings and conduct user researchuser testing as needed.
• Analyze VoC and metrics data to identify and drive improvements to increase utilization of Verizon Enterprise Center and drive registration and engagement.
• Responsible for taking requests from the field and customer and analyzing changes required. After completion of analysis work to complete the task, work with GTS, and close out the product development end-to-end.

Where you’ll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Experience with digital content and/or product management.
• Willingness to travel.

Even better if you have one of the following:

• A degree.
• Adobe Cloud experience (e.g., Adobe Experience Manager and Analytics).
• Experience with Content management, Project Management, and AEM management.
• Experience content for business portals; creating help collateral including Job Aids and Videos.
• Managing marketing collateral and communications.
• Excellent verbal and written communication, organization and interpersonal skills.
• High digital literacy, with the ability to learn new systems and tools quickly.
• Ability to take ownership and drive product development to completion; manage commitments, deadlines and escalations.
• Experience analyzing data, preparing reports, and making recommendations.
• Self-motivated with the ability to work independently in a fast paced and rapidly evolving environment and make strong, sound decisions with minimal supervision and direction.
• Strong prioritization skills, adaptability, and ability to multi-task on a daily basis.
• Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers.
• Ability to forge strong cross-functional relationships and to manage across cross-functional stakeholder organizations to drive to consensus. (CX, GTS, Design, Sales, Service, Marketing, Legal, Security and others).
• Familiarity with Agile methodologies.
• Digital UX experience.
• Google G-Suite experience.
• JIRA and Confluence experience.
• Ability to interpret sponsor requests and translate into online user experience.
• Ability to analyze data and derive trends and recommendations based upon the data.
• Digital experience with a focus on self-service engagement, site experiences and optimization.
• Deep understanding of the customer digital journey through LBGUPs approach (with emphasis on Get, Use, Pay and Support)

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.