When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Our Verizon Connect Customer Care is phone & email based, requiring excellent verbal and written communication skills. The ideal candidate will thrive in a dynamic, busy environment - you should be efficient and effective at solving problems, and able to respond promptly to customers. We expect you to have a positive & friendly manner and be able to work with other departments to resolve issues for customer success and satisfaction.

As a Verizon Connect Customer Care Representative, you will ensure our customers’ success through the delivery of our Tier 2 support functions.

  • Answering customer questions about Verizon Connect products and services
  • Researching or escalating cases needing additional attention to reach resolution
  • Arranging device installs and/or service visits with Vendors on the customers behalf
  • Helping customers solve problems using Verizon Connect solutions.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • Bachelor's degree or one or more years of work experience.
  • Two or more years of Customer Service experience.

Even better if you have one or more of the following:

  • Ability to manage difficult or emotional customers and build rapport.
  • Ability to understand and escalate issues efficiently and appropriately.
  • Experience in high technical aptitude for assimilating technical concepts and new technology.
  • Ability to prioritize effectively within tight schedules and a fast-paced environment.
  • Commitment to professionalism, follow-through andattention to detail abilities.
  • Problem-solving skills; gathering andanalysing information skillfully.
  • Strong internet and computer skills.
  • Ability to work flexible shifts, which may include early morning hours, late night hours, or weekend hours.
  • Behavioral Competencies (e.g. planning, organizing, written/oral communication, adaptability, analytical reasoning, teamwork, detail orientation).
  • Knowledge of auto-electrical installations/GPS tracking.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.